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IT service management / ITSM news stories

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ManageEngine
IT service teams still struggling two years into pandemic
“The survey clearly reveals that traditional IT needs to transform itself in the post-pandemic world to cater to the new realities in the workplace."
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Fintech
Airwallex makes key leadership hires, growing US team
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
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Infrastructure
Empired wins $59M, multi-year contract with Water Corporation
"This strategic partnership with Empired will focus on innovative solutions to provide the best experience for our people from anywhere, anytime, across the State to ensure we can deliver great value to our customers."
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IT service management / ITSM
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
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Citrix
Ivanti launches IT service desk integration with Citrix Workspace
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
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IT services
Transitioning from ITIL v3 certification to ITIL 4
A handy guide for professionals explaining how existing certifications translates to the new syllabus.
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IT service management / ITSM
Ivanti extends ESM automation capabilities with latest additions
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
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CRM
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
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Remote Working
IT service management remains effective in remote working environments - survey
"The pandemic has brought IT organisations to the front line from the back office overnight."
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Remote Working
IT services industry to have a 'dismal' 2020
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
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IT services
Axios Systems bolsters University of Canterbury's IT service management
“The Axios Systems team had clearly addressed the requirements set out in our RFP Documentation. Not only did they answer the question of assyst’s capability, but also commented on how we could expand the use of the same functionality in the future phases of our implementation."
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Cloud
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine has announced general availability of new enterprise service management (ESM) capabilities within its on-premise version of ITSM solution, ServiceDesk Plus.
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Cybersecurity
Interview: Ivanti 'gets serious' about Kiwi market
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
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IT
YOU'RE INVITED: Fresh way to master IT service management
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
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DevOps
Why stakeholder collaboration is key to your cloud success
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
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Cloud
Moving from blame to predictability – Service Modelling
Director of KKC and IT Consultant, Grant Scurrah has the solution to the “blame game”.
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IT service management / ITSM
Is SIAM the white knight for IT service management?
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
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Network Management
The Global Financial Crisis was bloody good for business – Ipswitch
Shocked, horrified and broke thanks to the global financial crisis? Not if you’re tools vendor Ipswitch, which reckons the snazzily-TLA’d blowout was good for business.
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IT service management / ITSM
CIO? You need to get radical, dude
It’s pretty hard to get excited about IT service management, mainly because it isn’t that thrilling...
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IDC
What keeps CIOs awake at night?
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
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Gartner
ViFX introduces new ITSM solution to NZ market
Software to manage IT is practically as old as the industry itself...
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Cloud
Unisys releases cloud-based ITSM
Unisys has released a suite of cloud-based IT Service management solutions (ITSM) solutions, including remedy-as-a-service, an ITSM toolset delivered through a software-as-a-service model.
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Cloud
Unisys disputes Fujitsu ISO 20000 claim
Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.
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iPad
TelstraClear upgrades IT service management
BMC Software brought in to integrate a broad range of cost-effective IT services.