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Zoho One turns five, records growth and upmarket momentum

Zoho has announced Zoho One has achieved a new milestone, now supporting 50,000 organisations across more than 160 countries. 

Over the past two years, the platform has grown 150%, with 37.5% of new Zoho One customers coming from mid-market and enterprise businesses. 

Licence upgrades by customers who adopted Zoho One five years ago have increased by 92%, contributing to this milestone growth. 

These figures spotlight the market's move away from static legacy applications and toward end-to-end solutions that empower organisations to be agile, scale, and adapt to changes in their industries.

Zoho One launched in 2017 as a first-of-its-kind suite, including 35 integrated applications. 

Today, Zoho One is the operating system for business, a comprehensive, scalable platform comprised of 45 unified applications. These include end-to-end services such as AI, business intelligence, contextual communication, and unified search. It allows businesses to run every aspect of their organisation, from sales and marketing to finance, HR, and analytics.

"Siloed systems cause business silos," says Raju Vegesna, Chief Evangelist, Zoho. 

"An integrated organisation, therefore, is typically a reflection of integrated systems underneath. This is what we see with our own customers. Nearly half of Zoho One customers use 20 or more apps across functions, integrating their organisation and reporting higher returns. With Zoho One, we set the tone for the rest of the industry on what a platform, or rather an operating system for business, could be. We will continue to lead the way."

Over the last five years, Zoho One has added ten new apps and countless services in dialogue with businesses to meet their evolving needs while acutely reducing customers' total cost of ownership in adopting and maintaining the platform. 

Zoho One offers the broadest, most integrated platform on the market. 

It provides diverse businesses with the tools to serve customers, such as marketing, sales, and support apps.

It runs operations, including finance, recruiting, and related HR apps.

It helps collaborate efficiently with an office suite, mail, personal productivity, and collaboration apps; customise the solution with low-code apps; and microservice development and integration-building apps. 

Zoho One has the scope and power to run any business out of the box while carrying the tools necessary for organisations to customise the solution to fit their requirements.

Zoho One is built entirely in-house on a single technology stack, resulting in a truly unified, end-to-end platform with hundreds of integration points across its applications. 

Consistent, ground-up unification provides businesses with a deeper connection between sales, marketing, customer support, accounting, human resources, and other functions. 

Zoho One brings context to communication and collaboration among colleagues, customers, and vendors, enabling easy access to relevant information stored across different applications in the platform. 

Achieving this level of interoperability, seamless data flow, and context traditionally requires expensive and expansive IT involvement with no guarantee of success. 

Zoho can deliver end-to-end unification by owning and operating its entire technology stack, including 10 data centres strategically located across North America, Europe, Australia, and Asia.

Zoho One's upmarket growth is made possible by the platform's capacity to integrate tightly with third-party solutions without causing data and operational silos or impacting the efficiency of a business's existing system. 

Zoho One applications integrate with hundreds of leading third-party solutions, preserving customer choice and flexibility, particularly for mid-market organisations managing complex systems, large amounts of data, and dispersed teams. 

Zoho One's sizable upmarket customer growth demonstrates the platform's value as an all-in-one solution for businesses and as a transformative and cooperative addition to larger technology systems. 

"Our workforce has grown over 20x and revenue has quadrupled since moving to Zoho One from Microsoft 365," says Lynn Martin, Head of Finance and IT Systems Process, Blue Beyond Consulting. 

“The platform has enabled us to scale rapidly by optimising and automating routine yet time-consuming tasks such as processing timecards or reviewing invoices, freeing up hours in the day to focus on growth. Those hours have translated into a more efficient and effective sales process, improved by the deep insight gained from Zoho One's powerful business intelligence tools."

"In the last five years we’ve seen some dramatic changes in the way businesses operate, and the technology they rely on,” adds Keith Dawson, Research Director, Ventana Research.

“Organisations need applications that work seamlessly together on a common platform, and that are simple to use. Zoho One has been in the forefront of the movement to unify departments and processes, making it easier to create more satisfying and complex customer experiences.”

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