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Cognizant named Leader in Gartner 2020 Magic Quadrant for public cloud infrastructure and managed services

"We believe this validates the priority we have placed on accelerating and executing on our cloud strategy."More

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Research: Employees fear becoming obsolete due to outdated skillsets

Without reskilling and upskilling opportunities, employees fear becoming obsolete.More

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Global smartphone sales decline 20% due to COVID-19, Samsung, Huawei see double-digit declines

“The coronavirus pandemic caused the global smartphone market to experience its worst decline ever."More

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How to implement a cloud contact centre that boosts efficiency & customer experience

If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investmentMore

How digital transformation will lead to the rebirth of the faxMore

Frost & Sullivan: The four biggest opportunities in blockchainMore

How organisations can capture lost revenue by eliminating missed callsMore

Backbase and Mambu partner to continue to evolve banking industryMore

Pega strives to rid AI-based CX systems of discriminationMore

TCO puts sustainability data back in the hands of IT purchasersMore

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Modern data integration: A must-have for the data-driven enterprise

By collecting and interpreting multiple datasets, modern data integration eliminates information silos, democratising data access and providing a consistent view to users.More

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VMware & partners mobilise enterprise business continuity in times of disruption

VMware says it has taken a ‘Connect, Accelerate, Scale, and Protect’ approach to protecting businesses and supporting enterprises with their business continuity plans.More

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ASC launches Microsoft Teams communication recording app

ASC’s Recording Insights app integrates into Teams and enables online videos and chats to be recorded and archived, while meeting market requirements and ensuring complete compatibility with Microsoft’s service.More

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Global technology industry deals total $34.4bn in April 2020

The Asia Pacific region led activity in terms of value with deals worth $26.56bn.More

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DX spending set to grow in 2020 despite pandemic woes

New data from IDC predicts digital transformation spending will grow by 10.4% worldwide to an eye-watering US$1.3 trillion.More

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Dell and Google Cloud deepen integration to bolster hybrid cloud storage

Dell and Google Cloud have announced the launch of their new hybrid cloud storage system, with the capability of moving as much as 50 petabytes of high-performance workloads.More

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Fujitsu enhances RunMyProcess business process automation

Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls. More

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NinjaRMM spruces up platform for remote work environments

NinjaRMM, a company that is in the process of expanding its presence in Asia Pacific, will roll out new features on its platform this week.More

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How to help your data scientists deliver better business value

Most people will describe someone who spends time extracting valuable insights from large volumes of information. While that definition is correct, unfortunately reality is rather different.More

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Supermicro announces integrated A100 GPU-powered systems

Includes full support for the New NVIDIA A100 GPUs, third-generation NVIDIA NVLink, and NVIDIA NVSwitch.More

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Chinks in the armour: Why the post COVID-19 cloud is easy game for cybercriminals

Now’s the time for CIOs to pause and make sure their digital transformation projects are fit for today, and the future.More

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Alibaba records growth for 2020, but it's not all smooth sailing

The company's Cloud business saw huge gains, but the declining business activity in the early months of 2020 was not kind to the retail giant.More

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Microsoft acquires RPA specialist firm Softomotive

Softomotive’s popular automation software, WinAutomation, will supplement Power Automate to provide more capabilities for RPA desktop authoring.More

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PagerDuty announces new automation, remote working updates

Three of PagerDuty's solutions have received new automation and remote collaboration integrations, introduced to guide organisations through their digital transformations.More

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Finance teams take steps to basic automation - Trintech report

“The large number of respondents who indicated that they’re developing automation for their compliance process suggests that organizations are starting to move up the automation maturity curve."More

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New East Asia and Pacific vice president named for Avaya

Sami Ammous has been named as the new vice president for Avaya's East Asia and Pacific business, including Australia and New Zealand.More

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Qualtrics enhances CX insights capabilities

CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.More

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Zendesk bolsters senior APAC leadership team

Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.More

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Okta forms inclusion council to reflect employee diversity

“The goal of the Inclusion Council is to ensure that the conversation and ownership of inclusion and belonging are even more deeply integrated within Okta’s business approach."More

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Qualtrics promotes ANZ exec to lead APJ business

"Drawing upon more than 30 years experience, she will provide expert advice and leadership to help businesses in APJ deliver superior customer and employee experiences in today's fast changing environments."More

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Intel creates 10th Gen vPro processors for 'next generation of business computing'

“Built for business, the Intel vPro platform is a comprehensive PC foundation for performance, hardware-enhanced security, manageability and stability,” says Intel.More

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NICE working to certify compliance solution for Microsoft Teams

NICE is working to certify the NICE Trading Recording System (NTR) under Microsoft’s Certified for Microsoft Teams certification program for compliance recording solutions.More

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Auth0 recruits Spreadsheet CFO to board of directors

“The opportunity to serve on Auth0’s Board represents a highlight in my career and one that I am very excited to dive into," says Ceran.More

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UiPath extends hyperautomation capabilities

The platform includes employee crowdsourcing tools that can help businesses figure out what to automate.More

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Hybrid cloud the most popular deployment path - study

Hybrid cloud offers the ability to diversity spend and IT skills, to choose features based on a service provider’s strengths, and to build resiliency.More

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QNAP NAS OS integrates MS Office for Web

QNAP NAS users with proper document access permissions can quickly launch Office for the web in the same browser window.More

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Global rise in DevSecOps but role uncertainty persists - GitLab study

Teams must understand how the role of the developer is changing, and how it affects security, operations, and test teams.More

Thai call center achieves business continuity with cloud solution

Tikal Call Center, the provider of the cloud-based service, has allowed for Teleinfo Media PLC to continue uninterrupted and high-quality service as a majority of technicians answer calls from their homes. More

Aussie edge data centre provider receives $20m in funding

Leading Edge Data Centres has received a $20 million cash injection from Washington H. Soul Pattinson which will be used to fund growth of its regional data centre network in Australia.More

BigCommerce recognised as Strong Performer by Forrester Research

"We believe that our placement as a Strong Performer in both Forrester Wave reports validate the market shifting toward our open SaaS, best-of-breed approach to ecommerce."More

Adobe releases extensive update for Creative Cloud apps

Premiere Pro, After Effects, Character Animation and Premiere Rush are all available for user update today, offering performance enhancements, new creative tools, workflow refinements, and more.More

Cisco buys ThousandEyes, strengthening network portfolio

Cisco is eyeing up network intelligence company ThousandEyes for its latest acquisition, building on Cisco’s cloud-based network and application performance portfolio.More

Research: Tech execs’ priorities in the ‘new normal’

AppDynamics’ new research reveals 95% of organisations have changed their technology priorities because of the COVID-19 pandemic.More

NICE inContact integrates Teams, Dynamics into contact centre suite

Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.More

Fujitsu unveils 14 new models of enterprise notebooks, tablets and workstations optimised for remote working

By expanding its lineup of superior mobile products, the Fujitsu Group says it will continue to support such initiatives as remote work, as part of the customers' workstyle transformation.More

Forrester names Adobe a Leader for B2B and B2C suites

Thanks to the acquisition of the Magneto platform, Adobe is the only vendor to have achieved a rating of 3+ out of 5 in all criteria in both Waves.More

Hands-on review: Samsung Galaxy Z Flip

It's at the head of the pack in the flip phone renaissance. But is it worth that hefty NZ$2,400 price tag?More

Interview: Thriving in lockdown - how a coding school in Vietnam beat the odds

It's March 10 2020, and CoderSchool in Ho Chi Minh just went entirely online. A success story followed - here's how a lockdown helped a school thrive.More

Digital heists: Attacks on financial institutions rise 238% in 3 months

The pandemic has created a perfect storm for financial cybercrime, with attackers taking advantage of every opportunity they get to target financial institutions.More

CompTIA: Tech firms expecting return to normalcy in three months following COVID-19 crisis

Almost two-thirds of CompTIA member company executives surveyed believe that business may start to get back on track by August. More

Lucidworks develops deep learning solution to make chatbots smarter

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.More