The Ultimate Guide to Chatbots
2023 edition
Overview
Chatbots are intelligent softwares, programs and AI which are developed to simulate conversation with people online. Chatbots are tools that perform routine tasks efficiently and help people online.
Mostly found on internet websites, they have automatic question and answer protocols that lead to the resolution of customer' issues.
These technologies often appear as fictional people, or sometimes as robots or actors, to make people more comfortable and feel as if they are talking with real people.
Analyst reports

FMI on Omnichannel
Demand for intelligent virtual assistants spurs convers...
Last week

FMI on Communications
CPaaS market set to reach $60 billion by 2032 - FMI
Thu, 27th Apr 2023

Gartner on CX
Can machines really deliver better customer experience ...
Tue, 28th Feb 2023

Gartner on CRM
The App Edit: why conversational commerce is overtaking...
Tue, 20th Sep 2022

Gartner on Cloud Services
Banking-as-a-Service to hit mainstream within two years
Tue, 13th Sep 2022
Expert columns

By Bash Din of Zumzum
6 things to consider when choosing accounting software ...
Wed, 1st Mar 2023

By Christoph Börner of Cyara
The simple reason your bot is failing
Tue, 7th Feb 2023

By Leon Sheehan of Digital Island
How Omicron-proof technology helped businesses traverse...
Mon, 3rd Oct 2022

By Abhishek Malhotra of VERSA CX
Is your chatbot bringing down the customer satisfaction...
Fri, 12th Aug 2022
Top players
Recent news

About Ingram Micro
Ingram Micro introduces conversational AI specialist, S...
Tue, 18th Apr 2023

About Customers
Businesses failing to deliver positive chatbot experien...
Thu, 9th Feb 2023

About NICE
NICE launches a conversational CX with ChatGPT-enabled ...
Wed, 1st Feb 2023

About Contact Centre
Zoom Virtual Agent launch promises big things for ANZ b...
Tue, 31st Jan 2023

About Machine learning
New Zoom virtual agent aims to transform customer suppo...
Thu, 26th Jan 2023
More news

About Zendesk
Zendesk adds AI capabilities to customer support soluti...
Mon, 3rd Oct 2022

About Zendesk
Singapore businesses fall behind in meeting customer ex...
Fri, 9th Sep 2022

About Network Infrastructure
1/3 of IT decision makers rely on gut feel when choosin...
Thu, 8th Sep 2022

About Customer Relationship Management
Cyara rolls out comprehensive, automated chatbot featur...
Mon, 25th Jul 2022

About Intel
Intel releases first set of open source AI reference ki...
Mon, 18th Jul 2022
Even more news

About Salesforce
Salesforce announces new innovations for financial serv...
Tue, 5th Jul 2022

About Siemens
Siemens expands NVIDIA partnership for industrial metav...
Tue, 5th Jul 2022

About Customer Relationship Management
Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022

About Cloud Services
Extreme Networks extends ExtremeCloud portfolio with ne...
Thu, 9th Jun 2022

About Sustainable IT
Capgemini report shows strong reliance on digital twins
Wed, 1st Jun 2022
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