Chatbots stories

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

New TELUS Digital research finds asking AI assistants “Are you sure?” seldom boosts accuracy and can even make correct answers worse.

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

Glasgow’s British Youth International College relaunches Olivia 2.0 AI to coach children’s problem-solving and host a free chatbot workshop.

AI is turning romance scams into industrial-scale fraud, with deepfakes and chatbots driving billions in losses, Tenable warns.

Indosat unveils 27 AI-driven tools to digitise Indonesia’s supply chains, targeting fleet tracking, cold chain control and smart facilities.

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

UK retailers brace for GBP £1.05bn in post-Christmas returns as fashion fit woes, social commerce and ageing habits strain logistics.

NTT DATA’s 2026 foresight flags six AI trends driving an ‘age of mass intelligence’, reshaping autonomy, security and chip sovereignty.

Australians are turning to AI for romance and emotional support as dating app scams soar, with social engineering behind most threats.

Moltbook, the all-bot social network, faces scrutiny after researchers reportedly accessed its live database and user emails without checks.

Animoca partners with CryptoSlam’s Ethoswarm on Animoca Minds, a cloud platform for always-on AI agents aimed at non-technical users.

AI-powered tools are rapidly reshaping UK retail as most shoppers embrace chat-based assistants and retailers ramp up investment for 2026.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.