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Workforce Technology stories
Fairview selects Workday to modernise HR, finance, supply
2 days ago
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digital transformation
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hcm
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rpa
Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.
monday.com gives AI agents full user status on platform
3 days ago
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saas
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crm
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devops
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
Salesforce unveils Agentforce AI-powered contact centre
4 days ago
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Lyten's USD $5bn deal to build Swedish battery hub
Last week
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datacentre infrastructure
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hyperscale
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dc
Lyten buys Northvolt's Swedish battery assets in a USD $5bn deal, planning a Skellefteå hub fusing cell plants with vast AI data centres.
Seatrium taps Workday HCM to modernise HR operations
Last week
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uc
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devops
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data analytics
Seatrium adopts Workday HCM to standardise HR for 24,000 staff, using AI and automation to speed workforce planning across global sites.
AI-era contact centres become strategic CX data hubs
Last week
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Leadership will define the future of technology
Last week
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digital transformation
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cx
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martech
Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
Insider risk costs soar as AI reshapes workplace data
Last month
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data protection
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endpoint protection
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pam
Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.
CISOs cautious as agentic AI adoption in security lags
Last month
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firewalls
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data protection
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manufacturing
CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.
Australian businesses ramp up spending on energy shift
Last month
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manufacturing
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data analytics
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power / energy
Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.
Beyond technology: How leadership drives contact centre performance
Last month
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
Zoho marks 30 years as paying customer base tops 1m
Last month
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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
PowerX unveils AI tool to automate tower maintenance
Last month
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digital transformation
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erp
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ai
PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.
UKG names Paul Broughton Asia Pacific managing director
Last month
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digital transformation
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hcm
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erp
UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.
Blue Yonder grows FY25 revenue & boosts AI supply chain
Last month
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robots
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digital transformation
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cx
Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.
Cybage names Badhrinath Krishnamoorthy Global President
Last month
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digital transformation
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it services
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it industry
Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.
Genetec report finds healthcare ramping up hybrid-cloud and AI security
Last month
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dr
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hybrid cloud
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cloud security
Healthcare providers are turning to hybrid cloud, AI and upgraded access control as rising assaults and break-ins reshape security priorities.
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Avanade names Chris Howarth CEO as Caserta joins Microsoft
Last month
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data analytics
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digital transformation
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partner programmes
Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.
Contact centres report rising morale but AI doubts grow
Fri, 30th Jan 2026
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uc
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digital transformation
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cx
Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.