Written by Daniel Harding
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
As virus-related uncertainty spreads, financial firms face surging calls to contact centres. Enhancing efficiency is vital to maintaining customer satisfaction.
