Latest news - Page 327
Governance, risk and compliance revenues grow, fuelled by pandemic
Fri, 20th Aug 2021
#
risk & compliance
#
data governance
#
analyst report
COVID-19 was a critical catalyst that elevated the focus on GRC software, risk areas and threats to business continuity, according to new research from IDC.
Alibaba's AI model outperforms humans in global challenge
Fri, 20th Aug 2021
#
uc
#
martech
#
ai
Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.
AI company Sisense announced leader in augmented business intelligence
Fri, 20th Aug 2021
#
ai
#
ml
#
analyst report
Sisense has announced it has been named the leader in the Forrester Wave Augmented Business Intelligence Platforms, Q3 2021 evaluation.
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
#
uc
#
healthtech
#
contact centre
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
Employee experience critical in remote working environments - study
Thu, 19th Aug 2021
#
hcm
#
hybrid & remote work
#
payroll systems
Remote working has had a significantly positive impact on the employee experience, with 63% saying their companies will make it permanent.
mx51 to use Snowflake for analytics and customer service
Thu, 19th Aug 2021
#
crm
#
data analytics
#
martech
Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.
The large, less obvious costs of phishing attacks on organisations - report
Wed, 18th Aug 2021
#
malware
#
ransomware
#
phishing
Proofpoint and the Ponemon Institute reveal that the cost of phishing attacks has almost quadrupled, with US companies losing an average of $14.8m annually.
Spending on big data and analytics to hit $215 billion this year
Wed, 18th Aug 2021
#
data analytics
#
martech
#
planning
As economies recover from COVID-19, BDA spending has increased over 10% from 2020 and will continue to grow in next five years, according to IDC.
Seismic acquires Lessonly to build new sales and marketing platform - closes $170 million funding
Wed, 18th Aug 2021
#
edutech
#
digital marketing
#
sales
Seismic acquires training solution Lessonly, closes $170m Series G funding round, and plans to expand its sales and marketing platform.
CX firm NICE acquires GoMoxie to bolster omnichannel capabilities
Wed, 18th Aug 2021
#
crm
#
uc
#
data analytics
NICE acquires GoMoxie to expand digital customer experience capabilities, adding smart conversational self-service tools.
Adobe announces major new APIs for PDF extraction and creation
Tue, 17th Aug 2021
#
hyperscale
#
public cloud
#
martech
Adobe introduces new APIs for document extraction and generation, aiming to enhance the document experience in remote and hybrid work environments.
The world's first fully blockchain-enabled credential led marketplace
Tue, 17th Aug 2021
#
blockchain
#
supply chain & logistics
#
ecommerce
QUT Design Lab and Smart Trade Networks are set to launch and demonstrate the world's first fully blockchain-enabled credential led marketplace.
Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant
Tue, 17th Aug 2021
#
crm
#
uc
#
martech
Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.
A third of financial institutions have increased AI and ML in response to money laundering
Tue, 17th Aug 2021
#
ai
#
kpmg
#
ml
A third of financial institutions are accelerating their AI and machine learning adoption for anti-money laundering technology in response to COVID-19.
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
#
crm
#
uc
#
martech
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
Verizon Business and Equinix expand partnership, bring automation capabilities to SDI
Mon, 16th Aug 2021
#
datacentre infrastructure
#
hyperscale
#
dc
Verizon Business is expanding its Software-Defined Interconnect (SDI) solution with automation capabilities in collaboration with Equinix.
Microsoft and EY collaborate to create a US$15 billion opportunity over the next five years
Mon, 16th Aug 2021
#
public cloud
#
microsoft
#
cloud services
Microsoft and EY expand collaboration to create $15bn growth opportunity over five years, launching new solutions and platforms for digital transformation.
Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
#
crm
#
uc
#
cx
Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
Marketers hone tactics as customers 'cling' to digital habits - Salesforce report
Mon, 16th Aug 2021
#
data analytics
#
martech
#
cdp
A Salesforce report says customers are ‘clinging’ to digital habits created by the pandemic, prompting a major shift in thinking for marketers worldwide.
Talend adds new innovations to Talend Data Fabric
Mon, 16th Aug 2021
#
api
#
microsoft
#
microsoft azure
Talend launches new innovations for its data integration platform, including integrations to cloud platforms and enhanced data security measures.