AccountsIQ ties up with Paraglide on AI collections

AccountsIQ has partnered with Paraglide to add AI-led collections automation for finance teams managing accounts receivable.

Under the arrangement, Paraglide's software will integrate with AccountsIQ's accounting platform to handle collections conversations and billing enquiries through AI agents. The setup is designed to reduce Days Sales Outstanding, or DSO, while automating routine exchanges around invoices, payment reminders and customer queries.

Paraglide says its platform reduces DSO by an average of 34%. Its billing support agent responds to customer enquiries within existing email threads using data held in AccountsIQ, while its collections agent sends payment reminders and follow-up messages based on account behaviour and overdue status.

Both agents are configured to hand cases to an accounts receivable team when an issue requires human judgement. The handover includes the full conversation history.

Receivables focus

The tie-up reflects a wider push by finance software providers to apply AI to back-office functions that have traditionally relied on manual processes. Accounts receivable is attracting particular attention because even small delays in collections can affect working capital, especially for multi-entity businesses handling large invoice volumes across markets and currencies.

AccountsIQ sells cloud accounting software to mid-market businesses and supports more than 35,000 users in over 85 countries. Founded in 2008, it is headquartered in Dublin and also has an office in London.

The partnership is intended to give customers a single view of receivables across group entities while using Paraglide's software to manage outbound collections messages and incoming billing queries. Information including promise-to-pay dates, updated contact details, payment blockers and conversation records is fed back into AccountsIQ.

The system can handle tasks such as invoice requests, payment confirmations, purchase order collection and basic follow-ups. That allows finance teams to focus on disputed accounts, payment plans, credit management and other cases that need direct intervention.

Darren Cran outlined how the two systems are intended to work together for users managing collections across groups.

"With Paraglide now integrated into AccountsIQ, we've closed the loop on AR. Our platform gives finance teams one consistent view of receivables across every entity in the group. Paraglide takes it from there, running the AI-driven conversations that actually get invoices paid, from partial payments to disputed line items and multi-invoice queries.

"Paraglide connects directly to our customers' billing data and their team's inbox, deploying AI agents that chase outstanding invoices by email and handle whatever comes back: replies, queries and pushback alike. The finance team keeps full visibility throughout, and anything that needs a human call, such as a dispute or payment plan, is flagged and handed off immediately rather than left for the agent to guess at," said Darren Cran, Chief Executive Officer at AccountsIQ.

Workflow changes

For finance departments, the pitch centres on shorter collection cycles and a lower administrative workload. AccountsIQ and Paraglide said customers can expect changes within the first two weeks of deployment, although they did not provide customer case studies or financial terms for the partnership.

The companies also said the system can support personalised responses in a customer's preferred language. That may appeal to businesses operating across several territories, particularly those with multi-currency billing and centralised finance teams.

Rasmus Areskoug said the software adapts collection messages to account behaviour and routes communication to the right contacts within a customer organisation.

"The integration of our AI agents will extend AccountsIQ's platform and support its customers with added automation. Our collections agent adapts its approach based on account behaviour and ensures messages reach the right stakeholders, handling collections outreach systematically across a client's entire customer base.

"Our billing support agent also captures promise-to-pay commitments, collects missing PO numbers and syncs updated billing information back into a client's records. This includes answering balance enquiries using AccountsIQ data and escalating complex situations to AR teams with full context," said Rasmus Areskoug.