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Blue Prism extends human-to-digital worker collaboration with new Interact capability

By Catherine Knowles
Tue 22 Sep 2020
FYI, this story is more than a year old

Blue Prism has announced extensions to its flagship platform, with the enhancements designed to enable more robust and efficient interactions between human and digital workers.

The new addition, Blue Prism Interact, is a human-to-digital worker collaboration capability that enables employees to team up with digital workers to initiate, instruct, verify, receive, and authorise a variety of business processes through the digital workforce.

It's designed to help businesses create natural real-time workflows across front, middle and back office functions, the company states.

According to Blue Prism, Interact brings attended automation and citizen development to a new level of accessibility and sophistication while still maintaining the company's governance, security, resilience, connectivity, and re-usability capabilities.

Available to all qualifying Blue Prism users, Interact continues the process of extending the intelligence of a digital worker with out-of-the-box features which now include: development studio, orchestration, management information, intelligent OCR, and scheduling.

Blue Prism’s cloud-based solution that adds a human and digital real-time collaboration is now being shipped as a standard feature with the Blue Prism enterprise platform in all formats, on-premises and cloud, and is inclusive for all users utilising v6.4 onwards, with ten or more digital workers and Premium Production Support.

According to the company, Blue Prism Interact offers specific key benefits. These include: complete human oversight and control over all automation processes; real-time collaboration support for both external and internal employee interactions; design forms with a no-code interface for more flexible automations and data inputs; and flexible deployment options that include on-premises or as a SaaS-offering.

Finally, it brings simplified access for automation specialists, robotic process automation (RPA) teams, and an organisation’s Center of Excellence (CoE) to configure and maintain automation processes.

Use cases for Interact are diverse, as the platform can address more complex processes that require either manual initiation or collaboration between human and digital workers, Blue Prism states.

For example, organisations can use Interact web-forms in customer-facing portals or websites to initiate transactions, collect data, and process requests and inquiries.

This can replace other unstructured communication channels such as email to create a more efficient, real-time process.

On the motivation to offer these new enhancements, Blue Prism states that with many enterprises adopting both digital and human workers, they are increasingly requiring more seamless, scalable, and secure collaboration between the two.

Blue Prism chairman and CEO Jason Kingdon says, “Interact makes business-led no-code automation completely intuitive for non-developers, and yet retains all of the enterprise discipline around security, connectedness, reusability, resilience, and audit that underscores Blue Prism’s approach to intelligent automation.

"The future of work will require humans to interact and collaborate further with the digital workforce.

“Blue Prism is accelerating this change by enabling more fluid workflows that help drive customer success and innovation. Our Interact offering allows real-time automation holistically, and within the Blue Prism model of providing high resiliency and enterprise-grade security.”

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