Catherine Knowles's stories
New study finds CX automation enables businesses to double revenue growth
The study found that growth is fuelled by businesses more than doubling their new leads year over year, with a reported 110% increase in new leads and a 94% increase in conversions compared to the previous year.
Data and analytics critical to business success in 2022, Sisense finds
Nearly all (92%) of product decision makers say data and analytics is critical to success of business, with 8 in 10 saying they could charge significantly more because of the data and analytics they provide.
Excellent CX requires first party data and robust strategies, survey finds
Brands must look at managing their data collection strategies, investment strategies, and deploying improvement in their identity management practices to reach, engage, and retain customers moving forward.
Ground Labs expands program, invites more partners into ecosystem
"We’re excited to empower a broader range of distributors, resellers, integrators, consultants and alliance partners to bring data discovery, classification and remediation to their customers while expanding their services."
Tribal Group wins five year, $55M contract with Callista Senior Executive Group
The contract provides the participating universities in the group with continued support and development of the Student Management System and an upgrade path to Tribal's modular, cloud based, next generation SMS.
DigiCert announces acquisition of IoT cybersecurity provider Mocana
"Together, our solutions uniquely solve the challenges of IoT security, from embedding security protections on-chip or at device manufacturing to on-device secure communications and firmware updates once in the field."