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Gartner finds 55% of organisations are using Generative AI
Thu, 5th Oct 2023

In a recent Gartner poll of more than 1,400 executive leaders, 45% reported that they are in piloting mode with generative AI, and another 10% have put generative AI solutions into production. This is a significant increase from a Gartner poll conducted in March and April 2023, in which only 15% of respondents were piloting generative AI and 4% were in production.

“Organisations are not just talking about generative AI – they’re investing time, money and resources to move it forward and drive business outcomes,” says Frances Karamouzis, Distinguished VP Analyst at Gartner. 

“In fact, 55% of organisations reported increasing investment in generative AI since it surged into the public domain ten months ago. Generative AI is now on CEOs’ and boards’ agendas as they seek to take advantage of the transformative potential of this technology.”

The poll included 1,419 respondents who participated in a Gartner webinar in September 2023 discussing enterprise costs and risks of generative AI. The results of this poll do not represent global findings or the market as a whole.  

Notably, executives believe Generative AI investments outweigh the risks.

78% of respondents believe that the benefits of generative AI outweigh its risks. This is higher than the 68% who reported this sentiment in the earlier poll.

“Executives are taking a bolder stance on generative AI as they see the profound ways that it can drive innovation, optimisation and disruption,” adds Karamouzis. “Business and IT leaders understand that the ‘wait and see’ approach is riskier than investing.”

The Generative AI investments are also scaling across multiple business functions.

The poll found that 45% of enterprises are scaling generative AI investments across multiple business functions, with 22% scaling across more than three different functions. Software development is the function with the highest rate of adoption or investment in generative AI, followed closely by marketing and customer service.

Growth initiatives were cited as the primary business focus of generative AI investments by 30% of respondents, followed by cost optimisation (26%) and customer experience/retention (24%).

“Many organisations began their AI journey with an overemphasis on cost optimisation and efficiency,” notes Karamouzis. “Savvy enterprises have moved beyond this to focus initiatives on efficacy, quantifiable value and business agility in products and services. This ensures visibility, trust and synergy among stakeholders, and most importantly, alignment to business outcomes.”

Gartner says it delivers actionable, objective insight that drives smarter decisions and stronger performance on an organisation’s mission-critical priorities. Its Gartner for Information Technology Executives provides actionable, objective insight to CIOs and IT leaders to help them drive their organisations through digital transformation and lead business growth.

The company also has a solution called BuySmart. Backed by actionable, objective insight from Gartner, BuySmart helps save time, collaborate effectively and streamline the entire tech purchasing process. 

Gartner’s Technology Adoption Roadmap tracks technologies according to their deployment stage, enterprise value and deployment risk. The roadmap covers technology adoption trends across various IT functions, including data and analytics, infrastructure and operations, security and risk management, midsize enterprises, software engineering, and strategic portfolio management.