myCOI launches illumend to automate insurance compliance tasks

myCOI has announced the launch of illumend, an AI-powered platform aimed at automating and streamlining third-party insurance compliance management.

illumend has been developed to simplify the complex process of managing certificates of insurance (COIs), utilising both artificial intelligence and myCOI's experience in the sector. The platform has been created to cater for a range of users - including risk managers, administrative staff, and property teams - regardless of their insurance expertise.

According to myCOI, illumend leverages 15 years of insurance compliance experience, supporting management for more than one million contracts and 200,000 third parties. The platform aims to make insurance compliance accessible to a wider audience outside of traditional insurance professionals by introducing ease of use and faster processes.

Kristen Nunery, Founder & CEO of myCOI, said, "Our vision with illumend was simple: compliance should feel empowering, not overwhelming. We built illumend to meet people where they are - whether they're risk managers, admins, property teams, or anyone who needs to 'just get it done right' without becoming an insurance expert."

illumend has been developed in collaboration with Left Field Labs, a creative technology agency. The technology underpinning the platform has been designed to make certificate management both efficient and collaborative.

The platform offers several key features. Instant compliance feedback provides users with real-time compliance scores and actionable steps, removing the delays typically associated with traditional review processes. One-click document uploads allow third parties to submit COIs quickly, without the need for detailed login procedures or extensive training.

illumend also employs AI-driven tools that read contracts, extract insurance requirements, and automatically flag gaps in compliance. Users are supported by built-in access to human insurance specialists if required, ensuring a combination of automated efficiency and expert guidance. The platform has been developed with a focus on reducing the learning curve for non-insurance professionals, with a user interface designed to be intuitive from the outset.

A free trial of illumend is available, allowing businesses to assess the platform without initial financial commitment.

Joel Adams, Risk Manager at HPI Real Estate Services & Investments and a myCOI customer, commented, "With its smart AI, illumend gives everyone the visibility they need, simplifies the process, and makes collaboration so much easier. It's truly a game changer that's set to transform how compliance is handled for businesses everywhere."

Businesses using illumend are expected to benefit from greater process efficiency, reduced manual workloads, and clearer compliance management. The platform is positioned as a tool to help organisations take control of their insurance workflows and potentially support business growth through improved risk management.

The development of illumend reflects myCOI's effort to combine artificial intelligence with its established insurance compliance background to produce a system that can support both large-scale operations and smaller organisations with simpler compliance requirements.