Paydibs unveils NEO terminal to simplify payments for MSMEs
Paydibs has launched its NEO all-in-one terminal in Malaysia, aiming to address challenges faced by micro, small, and medium-sized enterprises (MSMEs) in managing multiple in-store payment methods.
The newly introduced NEO terminal consolidates various in-store payment processes into a single device, reflecting Paydibs' stated brand purpose of "Payment Inclusion. Beyond Transactions." The device is designed with MSMEs in mind, focusing on accessibility, security, and ease of use for a broad range of business owners.
Device capabilities
NEO supports a comprehensive array of payment options for retail environments, including dynamic DuitNow QR payments that generate a unique, transaction-specific code for each payment. This feature ensures interoperability with major Malaysian e-wallets such as Touch 'n Go (TNG), GrabPay, MAE, Boost and MCash, with other e-wallet integrations planned for future updates.
Card payment acceptance features—such as contactless wave, chip and PIN—are slated for upcoming releases, extending soon to MyDebit, Visa, and Mastercard. The terminal also supports Buy Now Pay Later (BNPL) services, with Shopee PayLater, Grab PayLater, Atome, and AhaPay due to be phased in following the launch.
The NEO terminal includes dual display screens for both merchant and customer visibility, a chip-and-PIN slot for enhanced security, a physical keypad, and built-in voice confirmation in multiple languages. According to Paydibs, these features are focused on improving transparency and simplifying the payment process for both parties.
Integration and connectivity
Larger businesses have the option to integrate NEO with their point-of-sale (POS) systems, supporting streamlined operations and broader compatibility with existing store infrastructure. The terminal can connect to networks via WiFi or SIM card, allowing flexibility based on business requirements.
Paydibs is offering a 12-month Maxis data plan at MYR RM30, which they describe as one of the more cost-effective options available on the market. The device is powered by a 2600mAh battery, delivering more than 48 hours of operation and carrying certifications including PCI DSS, EMV, and SIRIM to meet payment security and industry compliance standards.
Merchant onboarding and availability
The NEO terminal is now available for a launch price of MYR RM189 (approximately USD $40) for the first 2,000 units, compared to the recommended retail price of MYR RM259. There are no contracts or annual fees, and the merchant onboarding process is fully digital, requiring only a valid SSM registration number. Approvals for activation are typically processed within 60 minutes. Shipping of devices is scheduled to commence in June 2025.
The company states that the introduction of NEO is a step towards making secure, modern payment solutions more accessible for businesses of varying sizes. These efforts are part of Paydibs' broader strategy of expanding its product portfolio to support embedded financing and closer alignment with the national payment infrastructure.
"Built to simplify in-store payments and consolidate fragmented payment methods into one compact unified terminal, NEO reflects the company's renewed brand purpose: Payment Inclusion. Beyond Transactions."
According to Paydibs, NEO is positioned to help businesses by reducing reliance on multiple payment devices—such as QR placards, traditional card terminals, and soundboxes—and instead provide a single integrated solution. Merchants have the ability to view transaction history directly on the terminal, without the need to access a separate portal.
"This launch marks a key milestone in Paydibs' next phase of growth, aimed at making secure, modern payment solutions more accessible to businesses of every size. NEO addresses a common challenge faced by many merchants today with fragmented payment methods from QR placards, rental-based card terminals and voice-only soundboxes. By bringing everything into one sleek, integrated terminal, NEO offers a simpler, smarter way to manage payments in-store."
Paydibs has outlined intentions to develop further payment solutions, including the expansion of digital financing offerings and deepening integration with Malaysia's payment infrastructure.
