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Pega launches ‘platform for platforms’ to unify app stacks

04 Jun 2020

Pegasystems has announced a new cloud-based software architecture designed to streamline how organisations drive work across distributed enterprise technologies – Pega Process Fabric. 

This “platform for platforms” breaks down technology silos to unify work across the enterprise and help improve user experiences for employees, customers, and partners.

“Even in today’s hyperconnected world, organisations still suffer from disconnected software systems that prevent them from reaching their full potential,” a statement from the company says.

“With trillions spent on enterprise software every year, organisations are often left with bloated tech stacks or disjointed cloud systems full of incompatible point solutions. As a result, frustrated employees hop from app to app just to complete basic tasks while equally frustrated customers face slow and inconsistent service.”

Available through Pega Platform, Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and data virtualisation to bridge connectivity gaps from end to end. 

It weaves together enterprise technology from different vendors into a unified “platform for platforms.” 

While the individual components still operate independently behind the scenes, they act as one cohesive whole to users and customers.

Benefits include:

  • Employees can work across Pega and non-Pega applications within a single user interface which helps eliminate inefficient screen switching. An Interwoven Worklist consolidates tasks for each employee in one place and uses AI to help ensure the most important work gets top priority.
     
  • Managers and executives can see how and where work is being done across the enterprise. Process insight analytics allow leaders to view in-progress and completed work across systems and business units.
     
  • Helps organisations and their partners tie their systems together and operate as a unified team. This allows everyone to track progress, share data, and automate work across organisational boundaries.
     
  • Low-code model-driven architecture and software reuse lets businesspeople connect systems into Pega Process Fabric themselves, taking pressure off of IT teams to continuously connect new software to the fabric.

 How it works

Rather than recoding each siloed channel from the top-down or reengineering complicated backends from the bottom-up, Pega Process Fabric cuts through IT complexity from the Center-out. 

Pega applies business logic and intelligence in this new centre layer to weave workstreams together without disrupting the existing infrastructure. 

This effectively creates a new type of platform that helps other platforms run better together. 

Availability

Pega Process Fabric capabilities will be rolled out in stages through Pega Platform. Many are available today, including dynamic APIs and data virtualisation. 

Interwoven Worklists and process insight analytics are expected in Q3 this year. 

Additional updates, including interwoven experiences, are scheduled for early next year. 

Some Pega Process Fabric elements may require additional product licensing. 

Pre-built adaptors will shortly be available for download on Pega Marketplace which connects Pega Process Fabric with specific applications, including enterprise applications from Salesforce, ServiceNow, Microsoft, and Google, as well as open robotic automation APIs from UiPath and Blue Prism.