CFOtech Asia logo
Technology news for Asia's CFOs and financial decision-makers
Story image

Top tips for successful change management

FYI, this story is more than a year old

Engineering change management can be a complex and involved process. There are many steps in the process, and involve stakeholders from both inside and outside the organisation.

Controlling and simplifying change requests is key to success. Visibility into each step of the process is also fundamental once the organisation has worked out a plan and begun implementing it.

As many stakeholders know, there are difficulties inherent in change management, including the use of older systems reliant upon inefficient manual and paper-based processes, which can inhibit controls and add costs. While many organisations began to move documents and files to digital formats years ago, there is still a surprising number that relies on older, paper-based processes, especially for invoicing and accounts payable.

An additional challenge is the lack of visibility into the entire change process, which causes significant roadblocks and slows down an effective change management strategy. It is difficult to judge the operational success of each stage in the process if there is a lack of insight, and progress is further hindered by inefficient workflows and lack of clarity on the correct version of files and documents.

Finally, poor integration of systems further reduces the effectiveness of collaboration and will also hinder change management strategies. If one system doesn't seamlessly integrate with another or there are workarounds put in place on legacy systems, information flow will likely be slow and more complicated than it ought to be.

Looking at these issues one by one, there is a significant case for a content services plan and stricter governance of files and workflows.

Digitisation of files and documents

Paper files are cumbersome, less secure and infinitely less manageable than digital files. While it may seem arduous to update archives to digital format, tools exist that can automate much of the process and make files faster to store, index and find, as well as make them more secure and actionable.

Intelligent capture can scan a file and automatically make the text searchable, which allows that text to become ‘live' data, rather than static text. This, in turn, makes it fundamentally more useful to the organisation and easily retrievable for staff.

Collaboration and workflows

Implementing change in a controlled manner is the key to an effective change management strategy. Fostering communication and proper collaboration between team members is critical to success, and having proper workflows and collaboration tools will streamline change management immeasurably and introduce the needed control over the process.

Ensuring team members are working on the most current version of a document seems like an obvious measure, but it plays a big part in the unity of a change program. When disparate departments and individuals across the enterprise are working simultaneously on a common part of the project, it is quite easy to have several versions of the same document floating between offices and people.

These may be edited or updated by one individual while someone else is making changes to an earlier version. Without proper controls over the process, mistakes become more likely, and the duplication of work reduces the efficiency of team members and the change program.

Increase accuracy and visibility

Visibility is vital to good teamwork and accuracy. A complete view of all relevant information allows for sound business decision-making and mitigates potential ‘black spots' in a change program where incomplete information clouds judgment.

The ability to accurately search for any information within the organisation — be it an invoice number, customer record, success metrics for a marketing campaign — is critical to fast and accurate work and again increases the likelihood that evidence-based decisions will be made at each step of the program.

Enterprise search goes far beyond the basic search capabilities of a standard engine, allowing employees to search at a very granular level across databases, in-house cloud storage, social media platforms, on-premise systems and external search engines — to find exactly what they require.

Proper integration of systems

File formats and data sources will not necessarily interact properly, making true interoperability and visibility very difficult. Change management often starts with ‘salient points' in a technology stack. In other words, looking for black spots and areas that are either slow, inefficient, not sharing data properly or lacking visibility. However, sometimes it is imperative to get systems working together before real change can come about.

Often it is legacy software that causes these issues. Large proprietary systems may still hold customer data from a decade or more ago, which is indispensable to a company — but not necessarily accessible or actionable via modern platforms that need to utilise it.

Business intelligence comes from activating all possible data sources and making informed decisions based upon the facts presented. However, if part of that data is locked away or not readily accessible, the system's efficiency is compromised.

Therefore, it is necessary to look at all elements of a technology stack and ensure that systems are properly integrated. Information flow and visibility must be maximised to ascertain where business improvements and change can be made. Before that can happen, improvements must be made to the actual information carriers themselves, the software platforms, and systems that store and deliver that information.

Change management is a vital part of business growth and success. Getting the fundamentals right before starting the journey will go a long way towards ensuring the success of any enterprise change project.

Related stories
Top stories
Story image
Digital Transformation
Kyndryl announces Kyndryl Bridge to drive business growth
Kyndryl Bridge uses operational data patterns and IP to improve and accelerate its AI-powered analytics and business objectives
Story image
Business Intelligence
IDC finds the majority of executives expecting a recession
59% of respondents believe 2023 will be a recession year. Of these, nearly 30% believe we are amidst a recession. Another 26% expect a recession in later 2022.
Story image
Digital Transformation
Smartsheet reveals new product innovations during Engage
New features on data visibility, project control and third-party solution integration are in store for local Smartsheet customers.
Story image
Digital Transformation
Ensono delivers cloud economics with engineering resources
The new service offers access to global cloud engineering and DevSecOps experts focused on accelerating digital transformation.
Story image
Digital Transformation
Alibaba Cloud unveils roadmap for international business
The Chinese firm commits US$1 billion to boost ecosystem capabilities while showcasing new products and comprehensive customer support for complete services.
Story image
Digital Transformation
Air Liquide successfully deploys Workday HCM across APAC
Air Liquide has successfully deployed Workday Human Capital Management (HCM) to digitally transform its HR processes and capabilities throughout Asia Pacific.
Story image
TinyML SaaS to become a billion-dollar market by 2030
ABI Research forecasts that TinyML SaaS revenue will exceed US$220 million in 2022 and potentially become a billion-dollar market by 2030.
Story image
Digital Boost Alliance
Digital Boost Alliance celebrates one year of digital acceleration in Aotearoa
The Digital Boost Alliance is a joint public-private initiative that supports the uptake of digital tools for small businesses, communities, and individuals.
Story image
Data analytics
Bluesky launches Snowflake innovation to optimise workloads
Bluesky has formally launched with its first product that provides greater visibility into Snowflake workload usage and costs.
Story image
Denodo launches subscription options for mid-sized orgs
Denodo has announced two new subscriptions of its Denodo Platform that are designed to help mid-market businesses.
Story image
Businesses still losing mission-critical company data
The loss of critical data continues to disrupt businesses and remain an issue for organisations, according to a new study from Arcserve. 
Story image
Sustainable IT
IBM LinuxONE servers help clients reach sustainability goals
IBM has unveiled the next generation of its LinuxONE server, a highly scalable Linux and Kubernetes-based platform intended to support thousands of workloads in the footprint of a single system.
Story image
Digital Transformation
The need for digital transformation frameworks today
A digital transformation framework is a formalised plan for how, when and what strategic upgrades a company should make to core systems and processes.
Story image
Future Tech
Top seven CIO disruptions highlighted by Gartner
CIOs need to consider “what if” scenarios to avoid being blindsided by social, behavioural and technological disruptions, according to Gartner.
Story image
Cybersecurity threats finance sector facing more cunning
The financial sector continues to be victimised by motivated organised crime, with servers being involved in 90% of financial breaches.
Story image
Frost & Sullivan recognises Tata Communications with five awards
Frost & Sullivan has recognised Tata Communications with the 2021 Indian Company of the Year Awards in five categories: managed security, SD-WAN, cloud interconnect, multi-cloud, and video managed services.
Story image
LexisNexis shines light on need for financial inclusion
The survey of banks, insurers and non-bank financial institutions aims to better understand financial institutions' commitment to financial transparency.
Story image
Data Privacy
Asia’s data privacy landscape is ‘coming of age’ – how can businesses cope?
Identity theft and online fraud are becoming more prevalent than ever. A recent IBM study revealed that stolen or compromised credentials were responsible for 19% of data breaches this year.
Story image
Satellite technologies
Kacific wins big at the World Business Outlook Awards
The Kacific Group has been recognised in the World Business Outlook Awards for providing high-quality broadband services and infrastructure throughout APAC.
Story image
Artificial Intelligence
Industrial cybersecurity market to be US$43.5 billion by 2032
The global industrial cybersecurity market is expected to be worth US$20.7 billion in 2022, rising to US$43.5 billion by 2032.
Story image
Customer Relationship Management
Remarkable Group announces latest specialist agency, Unify
As a specialist agency, Unify uses connected data to help companies utilise information to drive smarter business decisions, grow sales and improve CX.
Story image
Digital commerce
VTEX and Adyen partner to extend unified commerce experience
"Through our partnership we are creating an all-in-one place that allows sellers to meet customers where they are in the buying process and unlock opportunities."
Story image
MES software investment to reach $5.4 billion in 2031 - report
ABI Research predicts that MES software will reach US $5.4 billion in 2031 as manufacturers embrace new offerings that foster greater productivity.
Story image
UiPath strengthens Snowflake partnership, launches integration
UiPath and Snowflake are enabling joint customers to design and build workflows based on 360-degree views of data on Snowflake’s platform.
Story image
Machine learning
Oracle announces MySQL HeatWave for Amazon Web Services
MySQL HeatWave is a service that combines OLTP, analytics, machine learning, and machine learning-based automation. 
Story image
Artificial Intelligence
Singapore businesses fall behind in meeting customer expectations
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Story image
Digital Transformation
Nintex Promapp mobile app to deliver process-in-your-pocket
Nintex launches the Nintex Promapp mobile app, enabling users to gain efficiencies via process management, irrespective of their location.
Story image
Artificial Intelligence
Artificial Intelligence in cybersecurity - Future Market Insights
It is projected that revenue through the software segment in the AI in the cybersecurity market will grow at 15.8% CAGR during the forecast period. 
Story image
Why it makes sense to turn your finance function into a powerful business asset
Giving the members of your finance team the chance to develop professionally is good for their careers and your business.
Story image
Tech job moves - Atturra, Boomi, Kacific & Milestone Systems
We round up all job appointments from August 30 - September 9, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Artificial Intelligence
CUE Group expands operations at its Singapore hub
The Singapore-headquartered digital technology group has doubled down on its expansion into the Southeast Asian region.
Story image
Digital Transformation
Nanyang Technological University Singapore builds digital brand presence
Leveraging the customisation features of Sitefinity DX, non-technical users could upload content and create design pages and boost work productivity. 
Story image
Cyber security incidents more common in APAC - report
Chief financial officers in the Asia Pacific are woefully uninformed about their company's cyber security risks, according to a new report.
Story image
Accenture solutions help companies promote diversity, inclusion and equity
Research from experts at Accenture and other third-party sources has revealed some alarming statistics about employees' professional wellbeing and work attitude.
Story image
Microsoft announces a variety of new updates to Windows 11
The company says that ​last year’s launch of Windows 11 gave the PC a new outlook and that customer feedback has reflected that it is the most loved version of Windows ever.
Story image
Cloud platforms
Salesforce partners with Snowflake and introduces ‘Hire Me’ button
According to a recent Salesforce report, 73% of customers expect companies to understand their unique needs and expectations
Story image
Absolute recognised in KuppingerCole Leadership Compass 2022
The company's Absolute Secure Access was recognised for its ability to protect users and resources while improving the remote worker experience.
Story image
Banking-as-a-Service to hit mainstream within two years
Some 30% of banks with greater than $1bn in assets will launch BaaS for new revenue by the end of 2024, but half will not meet revenue expectations.
Story image
Software Defined Wide Area Network
ConvergeOne a Cisco Gold Partner, receives Powered Service designations
ConvergeOne has once again achieved Cisco Gold Partner status as well as Powered Service designations across Cisco SD-WAN, Managed Business Communications, and Managed Unified Contact Center.
Story image
Tech job moves
Tech job moves - Accenture, Cohesity, Commvault & SnapLogic
We round up all job appointments from September 12-16, 2022, in one place to keep you updated with the latest from across the tech industries.