CFOtech Asia - Technology news for CFOs & financial decision-makers

8x8 stories

Story image
Brendan Maree joins ProHance to spur growth in Australia & New Zealand
Last month
#
digital transformation
#
contact centre
#
avaya
ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.
Story image
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
#
video
#
contact centre
#
social media
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
Story image
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
#
voip
#
contact centre
#
microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
Story image
UK firms pivot to AI as permacrisis prompts vital digital adaptations
Fri, 24th Nov 2023
#
edutech
#
contact centre
#
it in healthcare
A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.
Story image
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
#
contact centre
#
digital transformation
#
cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Story image
Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone
Wed, 4th Oct 2023
#
apple
#
byod
#
microsoft
Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.
Story image
Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
#
contact centre
#
avaya
#
it industry
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
Story image
8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Mon, 29th Aug 2022
#
contact centre
#
paas
#
cloud services
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
Story image
8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
#
contact centre
#
paas
#
cloud services
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
Story image
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
#
crm
#
contact centre
#
cloud services
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
Story image
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
#
crm
#
cloud services
#
contact centre
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Story image
8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
#
contact centre
#
crm
#
martech
8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
Story image
8x8 Inc. reveals increased uptake of enhanced solution capabilities
Fri, 4th Mar 2022
#
bi
#
big data
#
cloud services
8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.
Story image
8x8 to acquire cloud-based communications company Fuze
Thu, 2nd Dec 2021
#
contact centre
#
cloud services
#
open source
8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.
Story image
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
#
uc
#
voip
#
crm
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
Story image
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
#
contact centre
#
wfh
#
voip
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
Story image
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
#
microsoft
#
uc
#
voip
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
Story image
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
#
crm
#
contact centre
#
martech
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
Story image
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
Mon, 16th Aug 2021
#
contact centre
#
8x8
#
idc
8x8's XCaaS solution offers 99.999% uptime and guarantees reliability for organisations with hybrid workforces.
Story image
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
Tue, 10th Aug 2021
#
contact centre
#
paas
#
cloud services
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
Story image
8x8 rolls out enhancements to XCaaS offering
Thu, 29th Jul 2021
#
voip
#
contact centre
#
uc
8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.
Story image
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
#
contact centre
#
cx
#
voip
8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
Story image
8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
#
voip
#
contact centre
#
microsoft
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
Story image
8x8 announces updates to its cloud communications platform
Fri, 7th May 2021
#
cloud services
#
bi
#
microsoft
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.