8x8 stories - Page 2
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8x8 rolls out enhancements to XCaaS offering
Thu, 29th Jul 2021
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hybrid & remote work
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contact centre
8x8 launches enhancements to its XCaaS platform to support hybrid workforces, including better video meetings and expanded compatibility with Microsoft Teams.
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8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Fri, 28th May 2021
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8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.
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8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
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voip
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microsoft
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
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8x8 announces updates to its cloud communications platform
Fri, 7th May 2021
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uc
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data analytics
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public cloud
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
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8x8 launches Microsoft Teams contact centre solution
Mon, 22nd Mar 2021
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crm
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martech
8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.
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IWD 2021: 8x8 manager on nurturing female talent
Tue, 9th Mar 2021
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uc
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contact centre
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women in technology
The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for ANZ Sophia Demetriades.
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8x8 experiences significant growth driven by channel-first strategy
Fri, 12th Feb 2021
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uc
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partner programmes
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8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
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8x8's Winter 2021 aims to enhance the customer experience
Fri, 5th Feb 2021
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Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
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8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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uc
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crm
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martech
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
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8x8 announces change of CEO
Tue, 15th Dec 2020
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uc
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contact centre
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8x8
Dave Sipes appointed CEO of 8x8; company reaffirms Q3 and full-year fiscal 2021 guidance. Sipes was formerly COO of RingCentral.
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8x8 makes raft of updates to platform
Wed, 9th Dec 2020
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uc
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data analytics
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public cloud
8x8 is enhancing its communications platform with new cloud features, including improved security, collaboration, and user interface updates.
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8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
Fri, 20th Nov 2020
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crm
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martech
According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.
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The limitations of Microsoft Teams telephony - and the solution
Mon, 24th Aug 2020
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crm
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martech
8x8's Voice for Microsoft Teams fills gaps in the remote collaboration tool, offering expanded international calling plans, CRM integration, and more.
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Video: 10 Minute IT Jams - Who is 8x8?
Tue, 11th Aug 2020
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uc
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hybrid & remote work
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contact centre
TechDay launches 10 Minute IT Jams series, providing insights into technology companies in the Asia-Pacific region. 8x8 discussed in latest video.
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8x8 expands partner program to ANZ
Fri, 31st Jul 2020
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partner programmes
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contact centre
8x8 expands Open Channel Program to include partners from New Zealand and Australia, enabling sales growth of its Open Communications Platform.
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Aryaka and 8x8 partner for UC over SD-WAN
Mon, 13th Jul 2020
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uc
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network infrastructure
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sd-wan
The expanded agreement will enable organisations to enhance cloud communications performance across the WAN for improved experience.
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Rising to the contact centre security challenge in the era of COVID-19
Fri, 10th Jul 2020
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martech
Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.
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8x8 brings enterprise telephony to Microsoft Teams
Fri, 12th Jun 2020
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hybrid & remote work
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voip
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.
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8x8 ditches AWS for Oracle for video
Thu, 14th May 2020
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hyperscale
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uc
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public cloud
8x8 moves its video meetings hosting from AWS to Oracle Cloud for a 25% performance boost per node and 80% savings on network costs.
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Business as usual during COVID-19 for Aus company SafetyCulture
Thu, 7th May 2020
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uc
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hybrid & remote work
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wfh
SafetyCulture, an Australian safety software firm, maintains normal operations during COVID-19 using 8x8 cloud platforms, supporting its 350 global staff.