Business strategy stories
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Financial management company Elite announces Lindsey Moorley as CFO as part of a growth strategy following new acquisitions and independence.
Infor Nexus was recognised for providing predictive insights, intelligent decision assistance, and collaborative execution.
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
Vistar Media announces senior promotions in APAC, highlighting Rebecca Pirrie's leadership as Group Sales Manager.
With the economy in a state of flux, a proactive, a high-performing Finance and Accounting team is the best asset an organisation can have.
Using AI to help streamline document classification lets organisations manage their information more securely and efficiently while maintaining compliance.
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
When used effectively, orchestration can be vital in delivering agility, improving user experience, and managing budgetary constraints.
Rob Crowley, who is the CTO at Fluent Commerce, joins us today to tell us more about Fluent Commerce and the importance of composable commerce.
Thankfully today, artificial intelligence (AI) combined with data analytics enables the automation of many daily revenue management tasks.
With the continued growth of digital technology, having secure identity management solutions is essential for businesses.
Digital transformation is not simply about the implementation of new technologies. It's about business transformation that delivers real value.
Marketing for early-stage startups with tight budgets is undoubtedly challenging, but, approached strategically, it's far from insurmountable.
Manchester-based technology firm ANS has appointed Janet Robb as its new Director of Customer Enablement, to support customers with digital transformation.
Samsung Australia announces leadership appointments, including new Director and Head of Mobile Experience, amid strategic business evolution.
Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.
Stake appoints Jon Howie, former Blackrock head, as Chief Commercial Officer to drive innovation and wealth creation for investors.
A report of 3,000 executives, including 250 from Australia, reveals Australian shortfalls in sustainability leadership and critical challenges in actioning ESG.