Business Value stories

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

Asia Pacific firms must redesign networks as strategic assets, aligning cloud and AI demands with agility, resilience and measurable growth.

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

AI use is now near universal in Singapore, but few organisations can show strong returns as data complexity and security risks bite.

Companies that treat log data as strategic intelligence, not digital clutter, are unlocking faster recovery, resilience and innovation.

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.

Four in five Australian organisations say they struggle to prove AI delivers business value, blaming poor data access and weak integration.

Pendo rolls out Agent Analytics to help companies track AI agents in real workflows, spot friction points and turn usage data into improvements.

Tetrate has unveiled Agent Router Enterprise, a platform to certify AI agents as production ready with shared standards, guardrails and metrics.

Sirisoft and Red Hat urge Thai enterprises to treat automation as core AI-ready IT infrastructure, redefining ROI beyond simple cost cuts.

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

Celonis' Pascal Coubard eyes rapid APAC expansion after customers unlock USD $8.1 billion in value with its upgraded process intelligence platform.

Singaporean leaders face challenges in data infrastructure as pressure mounts to scale AI, with many struggling to ensure reliable, integrated data for success.

Dyna.Ai will showcase its AI tools for finance at Singapore Fintech Festival 2025, highlighting real-world applications driving efficiency and growth in the sector.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

Siemens has been named a Leader in Gartner's Magic Quadrant for Global Industrial IoT Platforms, recognising its strong AI-driven solutions and global reach.

Enterprises using Hitachi Vantara's VSP One reported a 285% ROI and USD $1.1 million value, with benefits realised in just seven months, says Forrester.