Call Recording stories

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

Samsung launches the One UI 7 beta, introducing advanced AI features and enhanced security measures across its Galaxy device ecosystem.

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.

VXT, a rising legal-tech start-up, has launched a pioneering AI-driven communications platform that syncs with practice management software.

In a strategic global alliance, data visualisation provider Tollring enhances the Microsoft ecosystem offerings of Australian service provider PingCo with its powerful call analytics and recording services.

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.

The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.

Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.