Call Recording stories
Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
Connect NZ, a voice, video and IT company, has partnered with cloud PBX phone system provider Vadacom to help SMEs achieve more.
Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.
In its latest move, 3CX releases v14 of its phone system, enhancing user experience with new features and improved functionality.
Specialisation has proved a winning formula for reseller BayCom and vendor partner Enghouse Interactive, whose latest deal is with Ultrafast Fibre.
AudioCodes says its multi-year global expertise in large scale Microsoft unified communications deployments brings unparalleled value to its partners.
The proliferation of cloud based offerings such as Google apps and Office 365 is helping drive cloud based VoIP solutions among Kiwi business.
2talk's Julian Rivers-Smith details how VoIP revolutionises contact centres, from cost savings to remote working flexibility.
Vadacom pioneers in cloud comms, launching a SaaS-based VadaXchange system in NZ, transforming telephony with on-the-go business solutions.
New Zealand telecom firms hesitate on VoIP, but global markets see major shifts. VoIP cuts costs, boosts flexibility, and taps mobile device potential.
Cackle Telecommunications partners with 247 Distribution for Call Catch voice recording software, aimed at simplifying the call recording market.
Cloud PBX provider 2talk has launched a new service targeted specifically at the toll-free market, branded GO800.
Last month we provided a quick introduction to the 'Payment Card Industry Data Security Standard' or PCI DSS. So what is it exactly?.
Is there a market for hosted contact centre solutions? From basic PBX functionality to sophisticated call centre technology.
SwyxWare emerges as a unified communications leader, blending ease of use and value, revolutionising businesses globally from small firms to major enterprises.
Once the preserve of early adopters, VoIP is now a common form of voice delivery in the New Zealand workplace.
