Case management stories
![Story image](../../../../../uploads/story/2024/09/06/preview_techday_7d87f1a678736037a92b.webp)
Salesforce introduces integrated upgrade with Salesforce Foundations
2 days ago
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cx
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cdp
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user interface
Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.
![Story image](../../../../../uploads/story/2024/07/03/preview_techday_825718acfa56ca89e1aa.webp)
Report It Now launches whistleblowing platform in Australia
Wed, 3rd Jul 2024
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saas
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transparency
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asic
Report It Now has launched in Australia, offering its EthicsPro SaaS to aid organisations in handling whistleblowing, regulatory concerns, and ethical conduct.
![Story image](../../../../../uploads/story/2024/06/26/preview_techday_ccf81509fa5487381a54.webp)
Newgen Software earns spot in Gartner guide for grant management solutions
Wed, 26th Jun 2024
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workflow
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analyst report
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data warehousing
Newgen Software has been recognised in Gartner's guide as a key player in grant management solutions for state and local Governments, marking a major achievement.
![Story image](../../../../../uploads/story/2024/06/25/preview_Gitte_Hemmingsen.webp)
Logpoint appoints Hemmingsen as SVP of people & culture
Tue, 25th Jun 2024
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hcm
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siem
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cybersecurity
Logpoint appoints Gitte Hemmingsen as SVP of People and Culture, aiming to boost workforce engagement and attract top cybersecurity talent under new CEO Mikkel Drucker.
![Story image](../../../../../uploads/story/2024/06/09/preview_techday_8b9ef39a49581a66ac91.webp)
Lucinity launches AI copilot plug-in at Money2020 Europe
Mon, 10th Jun 2024
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fintechs
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crm
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rpa
Lucinity unveils an advanced AI copilot plug-in at Money2020 Europe, promising instant ROI and up to 90% productivity boosts for financial institutions.
![Story image](../../../../../uploads/story/2024/04/18/preview_img-WBbAdXa7sNxqPQiRizqGVWiR.webp)
Queensland harnesses Optimation Connect for justice rehabilitation
Thu, 18th Apr 2024
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auckland
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digital revolution
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online services
Queensland Corrective Services pioneers a digital revolution in justice rehabilitation by introducing Optimation Connect, a biometric-enabled system aimed at inclusive and accessible case management.
![Story image](../../../../../uploads/story/2024/04/17/preview_img-03ZDyKUPqeY80aCNPTYX7MfJ.webp)
Optimation reaches the NZ Hi-Tech Awards 2024 finals
Wed, 17th Apr 2024
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online services
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auckland
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optimation
Optimation, a tech solutions provider, is a finalist in the NZ Hi-Tech Awards 2024 for their pioneering product, Optimation Connect.
![Story image](../../../../../uploads/story/2024/03/06/preview_img-DLWHHWvjbSDi04WJHdBtl9oE.webp)
Appian introduces AI-facilitated case management studio for businesses
Wed, 6th Mar 2024
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martech
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cx
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low-code
Appian's new AI-facilitated Model Case Management Studio, aimed at streamlining business workflows, is immediately available, promising a bespoke case management solution in just six weeks.
![Story image](../../../../../uploads/story/2024/02/21/preview_img-501C7jbdehTn1hNj2sVtvNY1.webp)
Absoft integrates Salesforce Service Cloud in service delivery upgrade
Wed, 21st Feb 2024
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data analytics
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cx
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martech
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
![Story image](../../../../../uploads/story/2024/02/08/preview_AC_Pendula_Headshot_.webp)
Looking ahead: The great marketing technology transition
Fri, 9th Feb 2024
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uc
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digital transformation
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cx
Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.
![Story image](../../../../../uploads/story/2024/02/07/preview_Sean_Muirhead.webp)
Sean Muirhead named Chief Product Officer at Logpoint
Wed, 7th Feb 2024
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firewalls
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siem
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network security
Cybersecurity veteran, Sean Muirhead, joins London-based powerbrand, Logpoint, as CPO, bringing his broad industry and product development expertise to strengthen Logpoint's product strategy and market initiatives.
![Story image](../../../../../uploads/story/2024/01/31/preview_img-nSWvch7lZaaM9fdEo5IODk6U.webp)
Logpoint enhances Converged SIEM for optimised threat detection
Wed, 31st Jan 2024
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advanced persistent threat protection
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soc
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cybersecurity
Cybersecurity firm Logpoint bolsters the functionality of its Converged SIEM platform to optimise threat detection and case management.
![Story image](../../../../../uploads/story/2024/01/02/preview_img-LswBWrQRS4kmm1BRwhqbND46.webp)
Emplifi recognised as significant vendor in Forrester's Social Suite Landscape
Wed, 3rd Jan 2024
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cx
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martech
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ai
Customer engagement platform, Emplifi, has been recognised as a noteworthy vendor in Forrester's Q4 2023 Social Suite Landscape, reflecting the rising importance of social suite solutions.
![Story image](../../../../../uploads/story/2023/12/14/preview_img-ZoqAZ9f6EeApJK6jxPNoLz0w.webp)
Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide
Thu, 14th Dec 2023
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it training
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data analytics
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digital transformation
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
![Story image](../../../../../uploads/story/2023/12/12/preview_img-HMaM1s998umuiLY4yeEL0skg.webp)
NetWitness lauded as cybersecurity leader in GigaOm Radar Report
Tue, 12th Dec 2023
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siem
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ndr
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ibm
NetWitness has been celebrated as a cybersecurity industry leader, specialising in NDR and SIEM, in the GigaOm Radar Report.
![Story image](../../../../../uploads/story/2023/12/05/preview_Colin_Swain2.webp)
Technology emerges as macroeconomic management tool for 2024
Tue, 5th Dec 2023
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martech
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fintechs
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commerce systems
Gazing into the crystal ball for 2024, CFOs are likely to expect economic uncertainty in 2024 due to continued high-interest rates and inflation.
![Story image](../../../../../uploads/story/2023/11/30/preview_servicenow.webp)
ServiceNow & Amazon Web Services announce five-year strategic collaboration
Thu, 30th Nov 2023
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saas
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hyperscale
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public cloud
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
![Story image](../../../../../uploads/story/2023/11/27/preview_legal__2_.webp)
The significance of the client portal for creating a dynamic legal firm
Mon, 27th Nov 2023
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digital transformation
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ai
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it transformation
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
![Story image](../../../../../uploads/story/2023/10/31/preview_government.webp)
Appian introduces case management solution for the public sector
Tue, 31st Oct 2023
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apm
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low-code
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software development
Appian launches a case management solution for the government, integrating AI and workflow to simplify casework processes.
![Story image](../../../../../uploads/story/2023/10/03/preview_GettyImages-1454626131.webp)
LogRhythm expands Axon SIEM platform to APAC region
Tue, 3rd Oct 2023
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siem
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apac
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logrhythm
LogRhythm has unveiled significant advancements to its Cloud-Native SIEM Platform, LogRhythm Axon, as it expands into the APAC region.