Chatbots stories - Page 26
Why 37% of enterprises believe in artificial intelligence
Tue, 22nd Jan 2019
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uc
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martech
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it automation
The number of enterprises implementing artificial intelligence grew 270% in the past four years and tripled in the past year, according to Gartner.
Why contact centre operators need to take advantage of intelligent automation
Tue, 22nd Jan 2019
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crm
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uc
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cx
The truth is, in today’s hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
Why APIs hold the key to a killer customer experience
Mon, 21st Jan 2019
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uc
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cx
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martech
APIs are revolutionising customer experience by merging data across platforms, allowing businesses to predict and meet consumer needs with precision.
Key trends bolstering digital transformation in 2019
Wed, 16th Jan 2019
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uc
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edge computing
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martech
User experience, edge computing and AI will dominate as key trends in 2019 as organizations focus on simplifying enterprise architectures.
Interview: AWS ANZ MD discusses machine learning strategy
Wed, 9th Jan 2019
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uc
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hyperscale
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public cloud
AWS ANZ MD Paul Migliorini outlines the cloud giant’s machine learning strategy, highlighting SageMaker’s swift adoption in Australia and New Zealand.
AI: Get started now, but on the right foot.
Mon, 7th Jan 2019
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uc
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martech
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ai
AI specialist Rick Rider’s guide to getting AI experimentation right as the technology becomes a necessity in 2019.
Class in the clouds: How AI and cloud can transform education
Thu, 3rd Jan 2019
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edutech
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uc
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martech
The global education landscape is changing, and Australia no exception. Michael Chetner explains how AI and the cloud will create a new way to learn.
Voice and digital assistants the next enterprise step for AI
Mon, 24th Dec 2018
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uc
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data analytics
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martech
Voice and digital assistants are set to transform enterprise AI, automating tasks and enhancing user interfaces with spoken commands and personalised features.
Jade Software & Ambit take chatbots to next level of AI
Tue, 11th Dec 2018
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crm
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uc
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martech
Jade Software and Ambit partner to deliver advanced AI chatbots, aiming to revolutionise customer service through natural and realistic digital experiences.
Meet Rentbot, the chatbot that can help with tenancy law
Mon, 10th Dec 2018
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uc
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martech
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ai agents
If you find yourself in a tricky situation - or if you just want to understand your rights as a landlord or tenant, you can now turn to a chatbot for help.
Preparing for the future of work – growing big ideas from small spaces
Mon, 10th Dec 2018
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uc
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daas
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martech
As Australian businesses rethink small meeting spaces, the rise of huddle rooms is transforming modern workplaces, enhancing team collaboration and innovation.
Gartner: Infrastructure services moving beyond the edge
Tue, 4th Dec 2018
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uc
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network infrastructure
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hyperscale
Gartner reports infrastructure service providers must expand beyond edge computing, embracing digital touchpoints to meet evolving customer demands.
How AI can improve service desk productivity & staff wellbeing
Mon, 3rd Dec 2018
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uc
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martech
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it automation
AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request.
Kiwi company brings AI assistant to small business
Thu, 29th Nov 2018
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uc
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martech
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ai
Aider, an AI powered digital business assistant created specifically for small business, has been in beta phase in Australasia for several months.
AWS offers inside look at its work with the public sector
Thu, 29th Nov 2018
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uc
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hyperscale
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public cloud
The company’s Public Sector Partner Program grew almost 40% this year, with more than 800 partners now on board.
New digital business means “The cloud is no longer enough”
Tue, 27th Nov 2018
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crm
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uc
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cx
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
How artificial intelligence is transforming finance teams
Tue, 20th Nov 2018
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uc
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martech
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ai
Artificial Intelligence (AI) is becoming increasingly important for businesses, offering improved decision making and business insights.
Why UCaaS is the channel’s ‘opportunity of the century’
Mon, 19th Nov 2018
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uc
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martech
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healthtech
The popularity of UCaaS has grown very fast, with larger organisations across major industries like financial services and healthcare embracing it.
WatchGuard’s eight (terrifying) 2019 security predictions
Fri, 16th Nov 2018
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malware
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uc
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firewalls
The next evolution of ransomware, escalating nation-state attacks, biometric hacking, Wi-Fi protocol security, and Die Hard fiction becomes reality.
A roadmap to AI project success
Thu, 15th Nov 2018
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uc
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martech
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ai
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.