Chatbots stories
It could cut customer service AI deployment from weeks to hours, while keeping human approval and oversight before agents go live.
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Users of Dify's cloud service could have had private chats and files exposed after Zafran Security disclosed four flaws in the AI platform.
Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.
A new benchmark and shared guidance aim to help telecom operators turn scattered AI pilots into large-scale deployments across their networks.
Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.
Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.
The launch aims to let firms spot user and employee problems faster, cutting manual analysis and speeding fixes for faults and bottlenecks.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.
Parents are being urged to talk to children about AI use, as chatbots can aid homework but also expose them to misinformation and privacy risks.
Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.
Medical students in the UK, Australia and New Zealand will now get AI search with citations, as publishers try to curb unverified answers.
Campaigns could gain faster voter engagement as aKillion and Subtext's new AI texting platform turns inbound messages into managed conversations.
UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.
Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.
Unapproved AI use is widening a security and compliance gap, with 75% of UK business travellers saying they would use shadow tools for work trips.
Canadians are warming to AI for day-to-day banking, but most still want human advice when the stakes rise on major financial decisions.
Most firms are still trialling AI at the edges, leaving executives under pressure to prove productivity gains from technology spend.
Financial advisers may soon get quicker answers on retirement income products as Allianz Retire+ tests Ada for compliant support.
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