Customer Analytics stories
Zendesk flags APAC demand for transparent, smarter AI CX
3 days ago
#
customer analytics
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
Integral Ad Science hires Melissa Furze to lead AI push
Last week
#
customer analytics
Integral Ad Science taps former LinkedIn leader Melissa Furze as Head of Data Science to steer an AI-first strategy in ad verification.
US banks dominate AI patents as Europe falls behind
Last month
#
customer analytics
US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.
OCBC AI veteran Donald MacDonald launches advisory firm
Last month
#
customer analytics
OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.
NEXCOM unveils advanced AI & edge hardware for industry sectors
Mon, 27th Oct 2025
#
customer analytics
NEXCOM unveils advanced AI and edge computing hardware for smart retail, agriculture, robotics, and industrial sectors at Embedded World North America 2025.
Yaspa raises USD $12 million for US expansion & Atlanta launch
Fri, 4th Jul 2025
#
customer analytics
London fintech Yaspa raises USD $12 million led by Discerning Capital to expand into the US with a new base in Atlanta, targeting regulated gambling payments.
AnswerRocket boosts AI offerings with Cognitive Spark acquisition
Wed, 23rd Apr 2025
#
customer analytics
AnswerRocket has acquired Cognitive Spark to enhance AI-driven data science solutions, enabling faster, enterprise-wide insights using agentic artificial intelligence.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Fri, 13th Dec 2024
#
customer analytics
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Airport parking revenue soars with new analytics technology
Thu, 16th May 2024
#
customer analytics
IDeaS' analytics boost Ace Parking's revenue by 55%, optimising airport parking with advanced revenue management software and dynamic pricing strategies.
AI set to boost telecom market to $11.29bn by 2030
Wed, 3rd Jan 2024
#
customer analytics
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
NICE named Technology Leader by QKS for Customer Journey Analytics
Thu, 7th Dec 2023
#
customer analytics
Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
Ecommerce set for record-breaking GBP £8.74 billion UK Black Friday weekend
Tue, 28th Nov 2023
#
customer analytics
UK expects record-breaking £8.74bn online sales over Black Friday weekend; big data and analytics projected to play a key role.
Forrester names Tredence a leader in customer analytics
Fri, 7th Jul 2023
#
customer analytics
Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.
Krank Hires Giles Metcalfe As Chief Operating Officer
Tue, 7th Mar 2023
#
customer analytics
Krank appoints Giles Metcalfe, former COO of Fintech Cobalt, as their new COO to oversee the operational growth of their SaaS heavy equipment platform.