Customer engagement Stories

Global Stories

Customer engagement stories

TBC Bank Group buys majority stake in OLX Uzbekistan

It gives TBC Bank a profitable online marketplace in Uzbekistan, reaching 5 million monthly users and opening new payment and lending opportunities.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Manufacturing

Ducati links AI configurator to Multistrada V4 output

Customers can now push customised Multistrada V4 choices straight to Ducati's Borgo Panigale line, tightening the link between sales and assembly.

By Sean Mitchell • 4 min read • 3 days ago

Cloud Security

Barracuda expands partner success programme for MSPs

Partners will get more co-marketing tools and training as Barracuda seeks to help MSPs win customers and speed sales.

By Mark Tarre • 3 min read • 3 days ago

Software-as-a-Service

Fresh perspective: New Gentrack CTO on AI-driven utility future

AI tools could cut utility costs and reduce customer friction as Gentrack's new Chief Technology Officer pushes a more proactive service model.

By Donovan Jackson • 6 min read • 3 days ago

Software-as-a-Service

Cloudinary developer community tops four million users

Rising pressure on web teams is fuelling demand for media infrastructure as Cloudinary's developer community climbs to four million users.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Software-as-a-Service

Whale lands USD $40 million to drive global AI expansion

The funding will help Whale expand enterprise AI deployments across North America, Asia-Pacific, the Middle East and Europe.

By Sofiah Nichole Salivio • 5 min read • 4 days ago

Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • 5 days ago

Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • 5 days ago

Software-as-a-Service

Dropbox appoints Jim Rudall as the Head of EMEA role

The move signals a push to win more enterprise spend across the region as businesses reassess software, workflows and AI use.

By Sofiah Nichole Salivio • 4 min read • 5 days ago

Software-as-a-Service

Cvent to return with Singapore conference on AI & growth

The fifth edition will spotlight how AI and event-led growth are reshaping planning, venue sourcing and revenue tracking for regional teams.

By Mark Tarre • 4 min read • 5 days ago

Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • 5 days ago

Stories from Other Regions

Customer engagement stories

Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Yesterday

Software-as-a-Service

NiCE expands RingCentral partnership with AI focus

The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.

By Mark Tarre • 3 min read • 3 days ago

Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Customer Experience

Human analysts still handle 46% of brand interactions

Brands are still relying on people for nearly half of social interactions, highlighting the limits of automation in customer-facing moderation and replies.

By Sean Mitchell • 4 min read • 3 days ago