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Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last week
A/NZ tech leaders warn AI governance lags adoption
Data Protection

A/NZ tech leaders warn AI governance lags adoption

Boards are rushing into AI deployments, but leaders say weak data governance and security gaps are now threatening trust and returns.

By Mark Tarre • 5 min read • Last week
AI shifts to governed, real-time systems at the edge
Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Last week
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last week
LoungePair partners with Entertainment Publications
Mastercard

LoungePair partners with Entertainment Publications

Travellers in New Zealand and Australia can now buy airport lounge access as digital gifts, widening LoungePair's reach through existing rewards channels.

By Sean Mitchell • 4 min read • Last week
Visa launches AI financial assistant for bank apps
Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • Last week
AI must earn trust through governance & infrastructure
Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • Last week
Kentico posts record recurring revenue on SaaS AI demand
Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • Last week
Temenos wins US regional bank for cloud core upgrade
Software-as-a-Service

Temenos wins US regional bank for cloud core upgrade

The deal gives the lender a cloud-based core banking platform on Microsoft Azure, aimed at easing operations and supporting growth.

By Karen Joy Bacudo • 3 min read • Last week
Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last week
SBS launches AI foundation for banks on existing systems
Software-as-a-Service

SBS launches AI foundation for banks on existing systems

The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.

By Karen Joy Bacudo • 3 min read • This month
ThetaRay appoints Santander veteran to strategy role
Fintech

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Customer engagement stories

TCS opens Gemini Experience Centre in Kolkata for AI
Digital Transformation

TCS opens Gemini Experience Centre in Kolkata for AI

The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Branded email signatures win more attention, WiseStamp finds
Marketing Technologies

Branded email signatures win more attention, WiseStamp finds

Branded signatures kept readers on emails longer, with WiseStamp saying they drew 93% more attention than plain versions in eye-tracking tests.

By Sean Mitchell • 3 min read • Last week
UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Kraken rebuilds mobile app around users' financial goals
Crypto

Kraken rebuilds mobile app around users' financial goals

The redesign is aimed at making crypto trading less daunting for users seeking help to buy a house, save for retirement or build a cushion.

By Karen Joy Bacudo • 3 min read • Last week
SolutionsHub names David Lyons as non-executive director
Gaming

SolutionsHub names David Lyons as non-executive director

Demand is rising for licensing advice as Ireland's gambling rules tighten, with businesses facing a more formal regulatory regime.

By Karen Joy Bacudo • 3 min read • Last week
Rithum appoints Kim Miller as Chief Marketing Officer
Software-as-a-Service

Rithum appoints Kim Miller as Chief Marketing Officer

The appointment comes as the commerce software group seeks to sharpen its market position and deepen customer engagement amid tougher competition.

By Sofiah Nichole Salivio • 4 min read • This month