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Customer engagement Stories - Page 40

Global Stories

Customer engagement stories

Only 10% of Asian businesses ready for personalised growth
Digital Transformation

Only 10% of Asian businesses ready for personalised growth

A mere 10% of businesses in key Asian markets are ready to adopt experience-orchestrated models, highlighting significant data management challenges.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Appian celebrates winners of 2024 APJ Partner Awards
Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024
AI's transformative role in business marketing by 2025
DevOps

AI's transformative role in business marketing by 2025

As AI's influence on marketing and customer experience intensifies, experts from Klaviyo, Jitterbit, and Canva share varied insights on its future impact.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
AI is revolutionising retail loyalty with real-time data
Customer Experience

AI is revolutionising retail loyalty with real-time data

Retail loyalty programmes are evolving through data science and AI, with Eagle Eye's report suggesting hyperpersonalisation may soon be the norm.

By Melania Watson • 2 min read • Thu, 28th Nov 2024
Strand boosts online revenue by 37% with Pattern's AI tools
Customer Experience

Strand boosts online revenue by 37% with Pattern's AI tools

Strand has seen a 37% rise in online revenue thanks to its partnership with Pattern, which has leveraged AI to enhance digital marketing strategies.

By Sean Mitchell • 3 min read • Wed, 27th Nov 2024
GroupBy & Topsort unite to enhance retail media sales
Customer Experience

GroupBy & Topsort unite to enhance retail media sales

GroupBy and Topsort have formed a strategic partnership to enhance retailers' sponsored product displays, aiming to boost revenue and streamline eCommerce operations.

By Kaleah Salmon • 2 min read • Tue, 26th Nov 2024
AUSIEX enhances engagement with NICE CXone integration
Data Analytics

AUSIEX enhances engagement with NICE CXone integration

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

By Melania Watson • 2 min read • Tue, 26th Nov 2024

Stories from Other Regions

Customer engagement stories

Linnworks partners with Wowcher to enhance UK ecommerce
Customer Experience

Linnworks partners with Wowcher to enhance UK ecommerce

Linnworks has integrated with Wowcher, enabling ecommerce retailers to seamlessly manage sales, inventory, and orders within the Linnworks platform.

By Kaleah Salmon • 2 min read • Tue, 3rd Dec 2024
Twilio unveils Linked Audiences integration for Redshift
Hyperscale

Twilio unveils Linked Audiences integration for Redshift

Twilio has launched a public beta of Linked Audiences, enhancing personalised marketing capabilities for Amazon Redshift users, boosting engagement strategies.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Gratifii & Fastter launch mobile plans as rewards
Unified Communications

Gratifii & Fastter launch mobile plans as rewards

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

By Melania Watson • 2 min read • Fri, 29th Nov 2024
AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Microsoft launches new Innovation Hub in North Sydney
Unified Communications

Microsoft launches new Innovation Hub in North Sydney

Microsoft has launched a new Innovation Hub in North Sydney to aid Australian firms in leveraging AI and other technologies for competitive advantage.

By Kaleah Salmon • 3 min read • Tue, 26th Nov 2024
Everything5Pounds transforms online with SHOPLINE solution
Digital Transformation

Everything5Pounds transforms online with SHOPLINE solution

SHOPLINE has successfully implemented its enterprise solution for Everything5Pounds, enhancing the UK retailer's digital capabilities and sales potential.

By Catherine Knowles • 2 min read • Tue, 26th Nov 2024
Coles partners with Microsoft for new digital transformation
Data Analytics

Coles partners with Microsoft for new digital transformation

Coles Group has forged a five-year partnership with Microsoft to enhance its digital presence and customer engagement through advanced AI and cloud technologies.

By Catherine Knowles • 3 min read • Tue, 26th Nov 2024
Tips to boost festive marketing for UK small businesses
Unified Communications

Tips to boost festive marketing for UK small businesses

As the festive season nears, 80% of UK consumers plan to support new small businesses, highlighting opportunities for SMEs to captivate holiday shoppers.

By Shannon Williams • 3 min read • Tue, 26th Nov 2024
Vertical Leap highlights shifts in search marketing trends
Customer Experience

Vertical Leap highlights shifts in search marketing trends

Vertical Leap urges brands to adapt to a shifting digital landscape as Google's market share falls to 91.02%, highlighting new challenges and opportunities.

By Sean Mitchell • 3 min read • Sat, 23rd Nov 2024
Study reveals UK consumers' mixed views on AI in retail
Customer Experience

Study reveals UK consumers' mixed views on AI in retail

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Consumers favour 25% discount in exchange for emails
Customer Experience

Consumers favour 25% discount in exchange for emails

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024