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Customer engagement Stories - Page 49

Global Stories

Customer engagement stories

Debunking the “Three Year Lie”: A new approach to retail digital strategy
Customer Experience

Debunking the “Three Year Lie”: A new approach to retail digital strategy

Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.

By Paco Albie • 4 min read • Fri, 3rd May 2024
Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham
Software-as-a-Service

Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham

Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.

By Imee Dequito • 3 min read • Fri, 3rd May 2024
Harnessing Ververica Cloud for eCommerce success
Customer Experience

Harnessing Ververica Cloud for eCommerce success

Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise eCommerce and optimise user experience.

By Abdul Rehman Zafar • 3 min read • Thu, 2nd May 2024
AI forces major operational changes in Australian businesses
Customer Experience

AI forces major operational changes in Australian businesses

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

By Sean Mitchell • 3 min read • Mon, 29th Apr 2024
Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand
Customer Experience

Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand

Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.

By Imee Dequito • 2 min read • Wed, 24th Apr 2024
Manhattan Associates boosts retail with omni channel updates
Customer Experience

Manhattan Associates boosts retail with omni channel updates

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

By Tom Raynel • 2 min read • Tue, 23rd Apr 2024
Chatbot market set to surge to $4.9 billion by 2033 says FMI
Unified Communications

Chatbot market set to surge to $4.9 billion by 2033 says FMI

Chatbot market set to surge, projecting USD $4.9 billion growth by 2033, fuelled by customer engagement focus and widespread industrial adoption.

By Tom Raynel • 3 min read • Mon, 22nd Apr 2024
Artificial Intelligence and the Retail Personalisation Revolution
Customer Experience

Artificial Intelligence and the Retail Personalisation Revolution

AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.

By Jonathan Reeve • 4 min read • Fri, 19th Apr 2024
SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand
Customer Experience

SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand

SAP Emarsys unveils AI Product Finder in response to rising Australian demand for AI-influenced retail experiences.

By Shannon Williams • 3 min read • Fri, 19th Apr 2024
Celigo teams up with TikTok Shop to boost ecommerce efficiency
Customer Experience

Celigo teams up with TikTok Shop to boost ecommerce efficiency

Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.

By Sean Mitchell • 3 min read • Thu, 18th Apr 2024
Cogo & Personetics introduce AI-powered sustainable banking
Fintech

Cogo & Personetics introduce AI-powered sustainable banking

Cogo partners with AI-firm Personetics, pioneering climate-conscious banking by aiding customers in understanding and managing their carbon footprints based on their spending habits.

By Tom Raynel • 3 min read • Wed, 17th Apr 2024
AlphaSense doubles ARR to $200m & appoints new CMO
Software-as-a-Service

AlphaSense doubles ARR to $200m & appoints new CMO

AI search platform AlphaSense doubles its annual recurring revenue to $200m within two years, appoints experienced IPO strategist Heather Zynczak as Chief Marketing Officer.

By Sean Mitchell • 3 min read • Sat, 13th Apr 2024
Wolt expands tailored ad service to aid partner growth
Customer Experience

Wolt expands tailored ad service to aid partner growth

Wolt enhances partner growth by launching its dedicated ad service, Wolt Ads, offering tailored strategies for both small independent businesses and international brands.

By Sean Mitchell • 3 min read • Fri, 12th Apr 2024
Tillo report reveals loyalty deficit in fintech sector
Crypto

Tillo report reveals loyalty deficit in fintech sector

Tillo's report reveals a significant trust and loyalty gap in the fintech sector, indicating opportunities for growth through strategic incentives and rewards.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Brands struggling with first-party data strategies
Customer Experience

Brands struggling with first-party data strategies

A new study reveals major shortcomings in brands' first-party data strategies, limiting customer experience personalisation amid evolving privacy norms.

By Shannon Williams • 3 min read • Thu, 4th Apr 2024
Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Customer Experience

Twilio unveils Unified Profiles & Agent Copilot for customised interactions

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

By Tom Raynel • 3 min read • Thu, 28th Mar 2024

Stories from Other Regions

Customer engagement stories

UK IT leaders see transformative potential in generative AI, report finds
Unified Communications

UK IT leaders see transformative potential in generative AI, report finds

New Elastic study reveals nearly all (99%) UK IT decision makers believe generative AI can drive significant organisational change, despite concerns around privacy, security and regulation.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Logicalis Australia appoints Baden Graco as Head of Transformation Services
Digital Transformation

Logicalis Australia appoints Baden Graco as Head of Transformation Services

Logicalis Australia bolsters its digital transformation services strategy with the appointment of Baden Graco as Head of Transformation Services, leveraging his 13-year industry experience.

By Imee Dequito • 3 min read • Wed, 3rd Apr 2024