Customer engagement stories - Page 9

Showpad and Bigtincan have merged under new CEO Apratim Purakayastha to lead growth in AI-powered sales enablement across 50 countries.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

QSIC appoints Jaclyn Shaw as Retail Media Partnerships Lead for APAC amid rising demand for in-store retail media and business expansion in the region.

Informatica updates its Intelligent Data Management Cloud with new agentic AI features, enhancing data trust, security and automation for enterprises.

A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.

Teradata unveils AI Services to help firms move AI from pilots to production, delivering clear ROI with expert guidance and sprint-based deployment.

Nearly one in three consumers have replaced at least one app with an AI assistant, citing greater convenience and faster results, a TELUS Digital survey finds.

UnifyApps raises USD $50 million to expand its AI platform, aiming to help firms scale enterprise AI with low-code solutions and new leadership.

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

10x Banking appoints Philip Barnett as Executive Vice Chair to drive strategic growth and global expansion, focusing on Asia Pacific markets.

RDC.AI won Best AI-Powered Platform - Vendor at the Global AI Innovation Awards 2025 for transforming banking with predictive and explainable AI.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

Twilio launches new data features like Granular Observability and expanded APIs to help enterprises boost trusted customer engagement globally.

Aldi was crowned Supermarket Retailer and Brand of the Year at the 2025 Real Media Awards for its creative, multi-channel Christmas campaign.

Outpost24 has named Liz Drysdale as Chief Marketing Officer to lead global marketing and expand its cybersecurity brand and customer engagement.

New Relic appoints Simon Rizkalla as VP of Customer Advocacy for Asia-Pacific and Japan to boost observability and AI-driven tech adoption.

Verint has been named a market leader in AI vision for contact centre customer experience platforms in Asia Pacific by CrayonIQ's new buyers guide.

Paragon Group appoints Stephen Lester as Group CTO to unify tech strategy and boost AI-driven growth across its global operations and client base.

App marketers must start early, leverage AI, and optimise omnichannel strategies to capitalise on the 2025 holiday shopping surge amid evolving market challenges.