CFOtech Asia - Technology news for CFOs & financial decision-makers

Customer Expectations stories

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Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'
This month
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data protection
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digital transformation
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gdpr
Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.
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Utilising AI voice technology to exceed Australian customer demands
This month
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big data
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bi
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cx
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
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Generative AI & other disruptive tech: Quanton's solution for NZ businesses
Last month
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project management
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creative technologies
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ai
Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.
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Document automation strategies for Asia Pacific financial services in 2024
Last month
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microsoft
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document management
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ecm
In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.
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Compuware celebrates two decades of powering the tech industry
Last month
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ai
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compuware
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eco-friendly
Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.
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Half of global businesses use machine learning but lack specialist teams
Last month
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data science
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ml
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ai
Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.
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Celonis forecasts transformative impact of Process Mining in 2024
Thu, 21st Dec 2023
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predictions
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workforce management
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capital
Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.
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SRJ Technologies Group forms key partnership with Air Control Entech
Mon, 18th Dec 2023
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customer service
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safety
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digitisation
SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.
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OutSystems forecasts top tech trends for CIOs in 2024
Thu, 7th Dec 2023
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digital transformation
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app development
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apm
OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.
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Embedded finance set to redefine fintech landscape in 2024
Fri, 1st Dec 2023
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fintech
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digital transformation
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integration
Embedded finance predicted to revolutionise fintech sector in 2024, blurring lines between traditional and digital services.
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FreeBSD Foundation introduces SSDF Attestation for secure software development
Tue, 7th Nov 2023
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netapp
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legislation
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us government
FreeBSD Foundation launches SSDF Attestation, simplifying secure software development for vendors and cloud providers.
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Enable announces Australia's first rebate strategy conference 'Elevate'
Tue, 7th Nov 2023
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procurement
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sales
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customers
Enable reveals 'Elevate', Australia's inaugural rebate strategy conference, set to tackle supply chain challenges.
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New report explores digital agendas of tax compliance leaders
Thu, 26th Oct 2023
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compliance
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digital transformation
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tax
A Thomson Reuters report examines the digital strategies of tax compliance leaders, exploring investment in new technology.
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Media firms pursue cloud agility amid rising competition
Mon, 16th Oct 2023
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akamai
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retail
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forrester research
An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.
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Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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cloud services
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contact centre
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cx
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
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Optimizely hires Rupali Jain as Chief Product Officer
Wed, 3rd May 2023
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microsoft
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ml
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ai
Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.
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AI platform Provenir appoints new APAC Sales Director
Sat, 17th Dec 2022
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oracle
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apac
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experian
Provenir appoints Colin Kum as Sales Director for APAC; Kum to lead sales and business development for the AI-powered Data and Decisioning Platform.
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ANZ channel businesses on the road to change
Thu, 11th Aug 2016
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vr
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iot
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comptia
Understanding the elements of change is key for IT businesses to thrive, says Jim Hamilton of CompTIA ANZ Channel Community.