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Customer Expectations stories

Singapore office sales team with translucent ai screens skyline view

AI agents go mainstream in Singapore sales teams

Yesterday
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customer expectations
AI agents are rapidly entering Singapore sales teams, with 80% already using AI tools as leaders turn to automation to ease admin pressures.
Ai contact center multichannel voice and messaging automation scene

8x8 sees AI customer interactions surge across voice, chat

Last week
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customer expectations
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Aerial australian warehouse ecommerce robots trucks workers

Amazon threat pushes Australian retailers to speed up

Last week
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customer expectations
Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.
Uk living room happy person opening pet care package parcel boxes

UK online shipments climb as pet care leads growth

Last week
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customer expectations
UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.
Gihan one identity

One Identity names Gihan Munasinghe chief technology officer

Last week
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customer expectations
One Identity names Gihan Munasinghe CTO to steer engineering, SaaS strategy and product modernisation amid shifting customer security needs.
Anz event planner at desk considering ai brain circuit display

Event planners juggle lean budgets, AI hesitation

Last week
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customer expectations
Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI’s place in their work.
Uk online shopper angry abandoning stuck checkout lost sales

Ecommpay report warns checkout friction ‘hits zero’

Last month
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customer expectations
Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.
Skyler nesheim

Why lenders need fintech-level payments

Last month
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customer expectations
Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.
Modern call center agents with ai voice waveform face above desks

CommBox unveils Era AI Voice to transform call centres

Last month
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customer expectations
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
Stressed australian business owner chaotic it sprawl melbourne

SMEs warned of hidden ‘productivity tax’ from IT sprawl

Last month
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customer expectations
Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.
Corporate boardroom dusk holographic data shield trust meeting

Privacy shifts from compliance checkbox to market edge

Last month
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customer expectations
Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.
Moody singapore boardroom ai risk shadowy data silhouette

AI tops global C-suite worries on corporate reputation

Last month
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customer expectations
AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.
Modern boardroom global network ai automation digital world map

Extreme unveils unified global AI-powered partner plan

Last month
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customer expectations
Extreme launches Partner First, a unified global programme promising simpler rebates, faster deal approvals and AI tools for resellers.
Joe spencer and richard simmons

Extreme unveils global AI-driven partner programme

Last month
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customer expectations
Extreme has launched a global AI-driven partner programme unifying rebates, deal registration and sales tools under a single model.
Global fintech payments globe malaysia focus cross border transfers

Wise tips five trends reshaping cross-border payments

Last month
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customer expectations
Wise forecasts five shifts to speed up cross-border payments by 2026, as new rules, tech links and customer demands reshape the market.
Australian office dusk stressed owner fragile it cyber risk illustration

SMEs warned over hidden IT fragility as risks rise

Last month
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customer expectations
Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.
Screenshot 2026 01 15 130816

AI in eCommerce delivery to headline London TDC 2026

Last month
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customer expectations
AI-powered eCommerce delivery will top the agenda at London’s TDC 2026, featuring Mary Portas, Arka Dhar and closing keynote Richard Ayoade.
Asia pacific call center ai control room transparency dashboards

Zendesk flags APAC demand for transparent, smarter AI CX

Last month
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customer expectations
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
Untitled design 37

Datec pushes paper retention packs for greener eCommerce

Last month
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customer expectations
Datec pushes all-paper eComPack to cut plastic, speed warehouse packing and appeal to eco-conscious UK eCommerce customers.
Uk retail aisle shoppers fading into silhouettes abandoned baskets

Quiet quitting exposes the fragility of customer loyalty

Last month
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customer expectations
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.