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Customer retention Stories - Page 7

Global Stories

Customer retention stories

Nearly 18% of marketing emails miss inboxes, study finds
Customer Experience

Nearly 18% of marketing emails miss inboxes, study finds

Businesses risk losing nearly a fifth of email ROI as weak deliverability and patchy measurement blunt returns, according to new research.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 14th Apr 2026
LoyaltyLion returns with Loyalty Connect retention event
Customer Experience

LoyaltyLion returns with Loyalty Connect retention event

Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 13th Apr 2026
Pivoting marketing strategy in the face of a recession
Customer Experience

Pivoting marketing strategy in the face of a recession

Inflation is forcing brands to ditch blanket discounts as shoppers scrutinise every purchase and demand clearer value.

By Azadeh Williams • 6 min read • Fri, 10th Apr 2026
Nearly 18% of business emails fail to reach inboxes
Software-as-a-Service

Nearly 18% of business emails fail to reach inboxes

Inbox failures are leaving as much as 20% of email ROI at risk, as senders struggle to measure returns and improve deliverability.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026
Rackspace appoints two senior leaders for private cloud
Storage

Rackspace appoints two senior leaders for private cloud

The hires signal Rackspace’s push to win more governed AI and private cloud deals as enterprises seek tighter control over data and compliance.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
Nutanix targets VMware escapees with multitenant cloud push
Virtualisation

Nutanix targets VMware escapees with multitenant cloud push

The update gives providers a way to run shared cloud infrastructure for many customers while easing costly migrations away from VMware.

By Sean Mitchell • 5 min read • Wed, 8th Apr 2026
Paytronix loyalty report spotlights early retention gap
Customer Experience

Paytronix loyalty report spotlights early retention gap

The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026

Stories from Other Regions

Customer retention stories

Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Software-as-a-Service

Webtrends Optimize appoints Samantha Bessant as Customer Success Director

Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.

By Mark Tarre • 3 min read • Mon, 13th Apr 2026
CloudClevr revives acquisition strategy after integration
Customer Experience

CloudClevr revives acquisition strategy after integration

After 18 months of integration, the UK managed service provider says improved recurring revenue and retention leave it primed for fresh deals.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 13th Apr 2026
Dig appoints Ideal World Co-founder Paul Wright to board
Fintech

Dig appoints Ideal World Co-founder Paul Wright to board

Boardroom support for Dig’s expansion into consumer fintech has been bolstered by Ideal World co-founder Paul Wright’s appointment.

By Sofiah Nichole Salivio • 3 min read • Sat, 11th Apr 2026
Migration strain exposes partner capacity challenges
Customer Relationship Management

Migration strain exposes partner capacity challenges

Partners face mounting strain as PSTN migration collides with day-to-day demand, threatening customer service and new business growth.

By Will Morey • 4 min read • Fri, 10th Apr 2026
Haast raises $17.2 million to automate compliance checks
Software-as-a-Service

Haast raises $17.2 million to automate compliance checks

Demand for AI compliance tools is rising as large enterprises struggle to review far more content without slowing publishing cycles.

By Catherine Knowles • 4 min read • Fri, 10th Apr 2026
Zip announces launch of ZMobile for Australian app users
Unified Communications

Zip announces launch of ZMobile for Australian app users

Existing Zip users will be first to access ZMobile, as the lender pushes into mobile plans with TPG Telecom-backed network coverage.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
Alation appoints Rick Baker as Chief Operating Officer
Software-as-a-Service

Alation appoints Rick Baker as Chief Operating Officer

Alation is tying sales and customer operations together as it tries to prove its data-governance tools can support AI projects at scale.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
Alteryx appoints Julie Irish as Chief Information Officer
Data Analytics

Alteryx appoints Julie Irish as Chief Information Officer

The move puts Alteryx's AI and digital transformation plans under a senior leader tasked with linking data, security and internal systems.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
UK firms back bank-led recurring payments over cards
Fintech

UK firms back bank-led recurring payments over cards

Recurring billing firms could cut costs and failed collections as 73% say card payments still cause persistent operational headaches.

By Karen Joy Bacudo • 4 min read • Tue, 7th Apr 2026