Customer Satisfaction stories - Page 1
Titans of Tech - Kip Compton of Fastly
Yesterday
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edge computing
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ai agents
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cto
Kip Compton, Fastly’s CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider’s market reach.
Heights Telecom partners with BeFibre to enhance UK broadband
Yesterday
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gaming
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cx
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martech
Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.
Salesforce unveils Agentforce: autonomous AI for productivity
Last week
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hyperscale
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cx
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martech
Salesforce unveils Agentforce, an autonomous AI suite designed to boost productivity and customer satisfaction across service, sales, and marketing, starting at USD $2 per conversation.
Nebula & Ampito form global partnership for IT services boost
Last week
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data analytics
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partner programmes
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cleantech
Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula’s network and sustainability focus.
Study reveals CMOs lack understanding of generative AI potential
Last week
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it training
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edutech
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data analytics
A global study by SAS and Coleman Parkes reveals 90% of CMOs lack an understanding of GenAI’s potential, even as 90% plan to invest in it by 2025.
UK firms lag in cybersecurity confidence, study reveals
Last week
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supply chain systems
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ai
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ar, vr & metaverse
Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.
Pronto Software appoints new leadership to boost efficiency
Last week
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nsw
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queensland
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pronto software
Pronto Software reshuffles executive team; Mark Hilder named GM of NSW and Anthony Nicholl becomes National Branch Operations Manager, reinforcing nationwide strategy.
Rapid7 named leader in 2024 IDC report for SIEM SMB sector
Last week
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siem
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advanced persistent threat protection
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soc
Rapid7 is named a leader in IDC MarketScape: Worldwide SIEM for SMB 2024, praised for its intuitive pricing and rapid deployment through InsightIDR.
Loop launches customisable order tracking to boost shopper engagement
Last week
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cdp
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martech
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sales
Loop revolutionises post-purchase experience with free Order Tracking feature, enabling brands to engage customers through custom tracking pages, boosting sales and reducing support queries.
Aspire Technology sees 23.6% revenue boost, nears GBP £40 million
Last week
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private cloud
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soc
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nps
Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.
Fashion retailers face return cost & sustainability pressures
This month
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cleantech
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customer satisfaction
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procurement
More than half of top online fashion retailers aren't offering free returns, tackling high costs and 'serial returners' issues, reports Which?.
Kore.ai AI solutions now available on AWS Marketplace
This month
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omnichannel
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martech
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ai
Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.
Mihup.ai unveils AI suite to boost contact centre efficiency
This month
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martech
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private cloud
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cdp
Mihup.ai reveals an 8-billion parameter AI suite tailored for contact centres, promising to enhance efficiency, agent performance, and customer satisfaction.
Hexaware & Earnix partner to revolutionise insurance pricing
This month
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data analytics
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digital transformation
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saas
Hexaware partners with Earnix to enhance insurance pricing and underwriting using advanced AI. The collaboration aims to optimise pricing strategies and bolster customer satisfaction.
TCS and Primark extend partnership for IT transformation
Last month
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it automation
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cybersecurity
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intelligent automation
Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer’s IT systems.
Middlebank forms strategic alliance with Freterium in TMS deal
Last month
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iot
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ai
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customer service
Middlebank Consulting Group partners with Freterium to offer advanced cloud-based Transportation Management System in Australia and New Zealand, targeting efficiency and cost reductions.
Exclusive: Greenbox's CEO discusses e-waste, AI, and future growth
Last month
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ai
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cybersecurity
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cleantech
Ross Thompson, CEO of Greenbox, targets a global shift in e-waste management, leveraging AI and sustainability to drive future growth in the circular economy.
HSBC & Singlife top customer experience in Singapore study
Last month
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martech
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cx
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investment
HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.
Supermarkets lead in online personalisation, beating all sectors
Last month
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loyalty programmes
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optimizely
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consumer expectations
Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.
Report: new payment methods causing anxiety for Aussie SMEs
Last month
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financial systems
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payment technologies
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personal computing devices
A Xero report reveals Australian small businesses and consumers are anxious about digital currencies and implantable payment chips, despite growing use.