Customer service stories - Page 2

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.

ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.

Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.

AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.

Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.

Bianca Ipscwitz narrates her experiences navigating the dynamic and exciting tech industry to meet diverse customer needs.

Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.

Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

The Sabio CEO recounts the company's rise from a small UK-based team to a global leader in contact centre solutions, predicated on innovation and a strong people-centred ethos.

Launtel secures a $5m Superloop contract for internet service enhancements, marking a significant expansion stride and a boost for Australia's NBN customers.

Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.

Maxis expands strategic partnership with Google Cloud to integrate generative artificial intelligence within its operations, aiming to digitally transform enterprise businesses.

SecureCo spearheads the integration of AI voices in the telecoms sector, transforming customer service with innovations like their game-changing Intelligent Voice Gateway.

Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.

WesTrac, a leading Caterpillar equipment dealer, boosts productivity at its critical Tomago warehouse in NSW, leveraging Dematic's AI-powered Automated Piece Picking System.

Amidst surging inflation in Australia, manufacturers can use real-time data and ERP systems to shape fluid, effective business strategies.

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

Josh Bahlman, esteemed leader of Spark New Zealand's Cyber Defence and Technology Architecture teams, has resigned after a significant ten-year tenure.

IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.

Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.