Customer service stories
Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.
Shippers could cut manual work and intermediary costs as the platform automates carrier selection, documents and exception handling.
Manufacturers and distributors can now cut integration headaches as Syspro’s new marketplace bundles partner software around its ERP platform.
Shareholders are set to pocket USD $9.50 a share as the business travel group exits public markets, pending approvals.
Shoppers are being urged to scrutinise online sellers after search data showed a sharp rise in queries for bought credibility signals.
A shortage of AI implementation talent is pushing mid-sized companies to seek help embedding Claude into operations, as Anthropic and backers launch a new venture.
The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.
Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
Most organisations are still seeing AI deliver productivity gains rather than revenue, as legacy systems and poor data hinder wider returns.
The release aims to curb a growing security risk as enterprises let autonomous agents into internal apps with broad human-style access.
Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.
Despite higher budgets, 73% of eCommerce leaders say their firms are not ready for wider AI use, survey data show.
Telecom operators risk stranded pilots if they put AI live too quickly, with 43% of professionals citing rushed rollouts as the biggest mistake.
Frontline device outages are costing logistics and healthcare teams hours a month, pushing mobility from support tool to data source.
Developers could cut weeks of waiting for early grid advice as rising connection demand strains Britain’s transmission network.
Most firms still avoid the technology, but adoption in UK transport and storage has jumped to 27.1%, according to ONS data.
Only 9% of complainants were satisfied as Australia’s privacy regulator said poor resolution is eroding public trust in data handlers.
Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.
Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.