Customer service stories - Page 22

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.

The advent of AI factories is revolutionising business operations by merging GenAI capabilities with modernised data centres, enhancing productivity and sustainability.

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.

Boomi's latest global study, sponsored by IFS and conducted by IDC, underscores the urgent need for composability in enterprise software to combat challenges from outdated systems, per 1,000 surveyed execs.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.

NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.

Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.

Salesforce's latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.