Customer Success Stories

Asian Stories

Customer Success stories

Lucanet expands into Japan as ARR tops EUR €200 million

The Berlin-headquartered group is targeting Japan's large mid-market as annual recurring revenue climbs past EUR €200 million.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Customer Success stories

Software-as-a-Service

Maestra passes 100 clients with embedded marketer model

Brands under pressure to simplify marketing operations are turning to Maestra's embedded marketer model, as annual recurring revenue nears USD $5 million.

By Regine Laguilles • 4 min read • Last week

Digital Transformation

KnowBe4 names Alex Callihan Chief Technology Officer

The promotion puts KnowBe4's product strategy under an internal engineering veteran as the company expands defences against AI-driven threats and human error.

By Mark Tarre • 3 min read • Last week

Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last week

Cloud Security

SailPoint opens platform access to technology partners

Customers should see fewer bespoke integrations as SailPoint lets partners build native applications on its Atlas foundation.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Epicor names Rachel Barger as Chief Revenue Officer

The appointment puts sales, marketing and customer success under one executive as Epicor seeks steadier recurring revenue and wider global reach.

By Sofiah Nichole Salivio • 3 min read • This month

Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • This month

Security Operations Centres

Stop confusing demos with POCs - Your pipeline depends on it

Pipeline stalls when a feature demo is mistaken for a POC, wasting time and leaving buyers unsure what success looks like.

By Rajesh Agnihotri • 7 min read • This month

Smart Cities

PSD Citywide appoints Booth & Renneker to lead growth

A strategic growth investment is helping the municipal software group expand across North America, where councils face pressure to manage ageing infrastructure.

By Karen Joy Bacudo • 3 min read • This month

Ransomware

MokN raises USD $15 million to fight credential theft

The funding will help the London-based cybersecurity start-up expand in the UK and US as phishing-driven credential theft keeps rising.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Hyland launches global partner network for AI growth

The overhaul is meant to give partners clearer rules, more transparency and bigger rewards as customers move from AI pilots to scaled deployments.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Storm Technology names Conall O'Kane M365 Director

The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Zana Stojanovski wins Dynatrace APAC special award

The award underscores rising demand for local observability expertise as Avocado's Dynatrace business has grown more than 500% year on year.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Customer Success stories

Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • 5 days ago