CXone practice news stories
Bank
NICE CXone platform integration implemented with Regional Bank Australia
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
Digital Transformation
NICE CXone selected to digitally transform Aussie education provider contact centre
NICE CXone has been selected by vocational education and training provider Wodonga TAFE, located in northeast Victoria, as the centrepiece of its contact centre.
Customer experience
How businesses can better adapt to meet the changing demands of customer experience
While it will take time for the long-term effects of the pandemic on businesses to be fully realised, some of the most significant impacts that have emerged are in the customer experience (CX) arena.