CXone practice Stories

Global Stories

CXone practice stories

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023

Unified Communications

NICE named leader in Quadrant Knowledge's 2022 CCaaS report

NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions' assessment of CCaaS solutions.

By Gaurav Sharma • 3 min read • Fri, 24th Feb 2023

Unified Communications

NICE CXone platform integration implemented with Regional Bank Australia

NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.

By Mitchell Hageman • 3 min read • Mon, 9th May 2022

Unified Communications

NICE CXone selected to digitally transform Aussie education provider contact centre

Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.

By Shannon Williams • 3 min read • Fri, 4th Feb 2022

Customer Relationship Management

How businesses can better adapt to meet the changing demands of customer experience

The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.

By Cameron Adams and Pushkar Taneja • 3 min read • Wed, 1st Dec 2021