CXone practice stories
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
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cx
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ai
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digital fluency
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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contact centre
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cx
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nice
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
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cx
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contact centre
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omnichannel
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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bi
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contact centre
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data analytics
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
NICE CXone selected to digitally transform Aussie education provider contact centre
Fri, 4th Feb 2022
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digital transformation
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cx
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contact centre
Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.
How businesses can better adapt to meet the changing demands of customer experience
Wed, 1st Dec 2021
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bi
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crm
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contact centre
The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.