CXone practice stories
LanguageLoop implements NICE CXone to transform customer experience
This month
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contact centre
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cx
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nice
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Last month
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cx
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contact centre
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omnichannel
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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bi
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contact centre
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data analytics
NICE has announced the successful implementation of the NICE CXone platform with Regional Bank Australia.
NICE CXone selected to digitally transform Aussie education provider contact centre
Fri, 4th Feb 2022
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digital transformation
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cx
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contact centre
NICE CXone has been selected by vocational education and training provider Wodonga TAFE, located in northeast Victoria, as the centrepiece of its contact centre.
How businesses can better adapt to meet the changing demands of customer experience
Wed, 1st Dec 2021
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bi
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crm
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contact centre
While it will take time for the long-term effects of the pandemic on businesses to be fully realised, some of the most significant impacts that have emerged are in the customer experience (CX) arena.