Digital Fluency Stories

Asian Stories

Digital Fluency stories

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • This month

Unified Communications

AI literacy demand surges in Singapore amid skills gap

AI literacy demand in Singapore has surged over 70%, but 41% of workers feel unready for rapid tech change reshaping core job skills.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026

Global Stories

Digital Fluency stories

Artificial Intelligence

Oleeo says Gen Z work criticisms miss labour shifts

Younger staff are being misread as disengaged, as changing career paths and AI adoption reshape expectations across the workplace.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Small businesses in UK & Ireland face barriers to AI adoption

Small businesses in the UK and Ireland face confusion and lack confidence in adopting AI, citing skills gaps and need for clearer guidance, research reveals.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025

Partner Programmes

Breaking clutter digitally: how brands can stand out in crowded festive campaigns

Indian festive campaigns face digital clutter; brands must blend cultural relevance, creativity and technology to truly connect and stand out this season.

By D. Dhayan Kumar • 4 min read • Wed, 19th Nov 2025

Digital Transformation

Younger buyers & AI tools reshape APAC business purchasing

Research reveals 71% of APAC business buyers are under 45, with 68% using generative AI, reshaping purchasing towards personalised, consultative engagement.

By Sean Mitchell • 4 min read • Wed, 28th May 2025

Data Protection

Bridging the communication gap: making data resilience a boardroom priority

Bridging the C-suite and IT divide, data resilience emerges as a critical boardroom priority for business growth, trust and innovation in 2024.

By Rick Vanover • 4 min read • Tue, 20th May 2025

Unified Communications

Exclusive: NICE CXone drives customer experience innovation in ANZ

Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.

By Melania Watson • 4 min read • Tue, 10th Dec 2024

EduTech

Increased educational focus needed to bridge the skills gap

Technology leaders urge increased educational focus to bridge the skills gap as A-Level results come through in the United Kingdom.

By Shannon Williams • 4 min read • Fri, 23rd Aug 2024

Mobility

Gen Z students prioritise tech despite living cost crisis

Gen Z's affinity for high-end, purpose-driven tech purchases defies economic crisis, according to a UNiDAYS survey.

By Shannon Williams • 2 min read • Fri, 1st Mar 2024

Customer Experience

Loyalty programs and innovation, experts reveal all

As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.

By Jonathan Reeve • 6 min read • Wed, 31st Jan 2024

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023

Stories from Other Regions

Digital Fluency stories

Gaming

Most under-16s still using social media despite ban

Parents are bearing most of the burden, as 78% of under-16s in Australia are still accessing social media covered by the ban.

By Joseph Gabriel Lagonsin • 4 min read • This month

EduTech

Breaking barriers to women's tech careers by rethinking pathways

Australia risks missing a USD $6.5 billion tech opportunity unless it opens flexible, skills-first pathways for women into digital roles.

By Rima Das • 4 min read • Fri, 6th Mar 2026

Unified Communications

Why Australia's AI ambitions depend on change management

Australia's AI ambitions hinge on strategic change management that aligns technology with human behaviour to boost productivity and competitiveness.

By Daniel Keys • 5 min read • Fri, 21st Nov 2025

Risk & Compliance

Over-50s talent vital for safe & effective AI in the workplace

Research reveals professionals over 50 are crucial for ethical AI oversight, enhancing business performance and reducing risks in the workplace.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025

Human Capital Management

What AI has taught me as a CEO - and how it's shaping the future of work

ELMO's CEO reveals how AI is transforming leadership, boosting productivity, and reshaping work through new skills and thoughtful experimentation.

By Joseph Lyons • 4 min read • Fri, 5th Sep 2025

Customer Experience

Older Australians drive retail with demand for personal touch

Older Australians, buoyed by financial security, drive retail growth with a preference for personalised service, quieter stores, and tech support in Australia.

By Melvin Hipolito • 3 min read • Thu, 7th Aug 2025