Freshdesk stories
![Story image](../../../../../uploads/story/2023/11/23/preview_img-Dvf8QK6wgpF0JvqOoOCT4zCF.webp)
Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
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digital transformation
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cx
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martech
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
![Story image](../../../../../uploads/story/2023/10/13/preview_office__5_.webp)
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
![Story image](../../../../../uploads/story/2023/06/16/preview_GettyImages-1059548978.webp)
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
![Story image](../../../../../uploads/story/2019/07/02/preview_GettyImages-912000448.webp)
Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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uc
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hyperscale
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dc
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
![Story image](../../../../../uploads/story/2018/01/23/preview_Freshwoks.webp)
Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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apac
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freshdesk
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freshworks
Freshworks has launched its first Asia-Pacific data center in Sydney, enhancing security and meeting local data sovereignty and privacy requirements.