Freshworks stories

Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.

Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.

Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.

Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.

Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.

Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.

Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.

Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.

COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.