Freshworks customers enhance employee experience via increased Microsoft Teams usage
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
Village Roadshow Group strengthens customer experience using Freshworks
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
Bitkub Exchange selects Freshworks to boost customer support
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
IT professionals embracing AI to automate workflows
IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.
Freshworks customers boost experience with Microsoft Teams
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
Massive financial opportunity for IT leaders leveraging AI
The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.
Travel Counsellors introduces Freshworks AI-powered chatbots
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Freshworks unveils AI-powered customer service suite
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
Freshworks unveils new generative AI enhancements
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Crocus customer service system blossoms with Freshdesk
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
Freshworks brings on new GPT-based enhancements to AI assistant
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
Supara uses Freshworks for customer support to aid eCommerce
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Freshworks launches collection of updates powered by AI
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
Freshworks integrates conversational AI in CX/CRM solutions
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Freshworks integrates with Google's Business Messages
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.
Nine in 10 employees frustrated by workplace technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
IT teams deploy powerful technologies to enable remote work
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
Freshworks launches new CRM with Shopify availability
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
Freshworks enhances partner program, hires new channel VP
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.
77% of consumers will share data if their service is more personalised - Freshworks report
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
Australian consumers support local retailers following COVID-19 pandemic
COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
'Old tech' may be holding back businesses & employees during COVID-19
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.