Freshworks stories

Freshworks customers enhance employee experience via increased Microsoft Teams usage
Mon, 30th Oct 2023
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uc
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microsoft teams
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collaboration
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.

Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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digital transformation
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cx
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itsm
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.

Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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business software
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itsm
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

IT professionals embracing AI to automate workflows
Wed, 4th Oct 2023
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it automation
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ai
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it departments
IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.

Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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microsoft teams
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freshservice
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freshworks
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

Massive financial opportunity for IT leaders leveraging AI
Wed, 27th Sep 2023
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ai
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software
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it departments
The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.

Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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chatbots
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cx
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ai
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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it automation
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ai
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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customer service
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freshdesk
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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ai
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freshworks
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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cx
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omnichannel
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customer engagement
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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ai
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support
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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cx
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martech
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crm
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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martech
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crm
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open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.

Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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productivity
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digital technology
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mental health
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.

IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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wfh
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martech
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chatbots
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.

Freshworks launches new CRM with Shopify availability
Thu, 28th Apr 2022
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martech
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crm
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commerce systems
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.

Freshworks enhances partner program, hires new channel VP
Thu, 10th Mar 2022
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cloud services
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partner programmes
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freshworks
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.

77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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digital marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.

Australian consumers support local retailers following COVID-19 pandemic
Wed, 16th Jun 2021
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retail
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freshworks
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consumer
COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.

Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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martech
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itsm
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.