Freshworks stories
UK marketing leads AI adoption, legal sector hesitant
4 days ago
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hcm
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ai
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customer service
UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.
Millennials lead UK workplaces in AI tool adoption, study finds
Thu, 20th Mar 2025
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freshworks
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millennials
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gen z
A new report reveals UK Millennials are more adept at using AI tools at work than Gen Z, with 74% comfortable compared to 66% of their younger peers.
Freshworks partners with Unisys to expand ITSM solutions
Fri, 28th Feb 2025
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cx
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martech
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unisys
Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.
Over half of Gen Z in UK consider AI vital for work tasks
Tue, 25th Feb 2025
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ai
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workplace
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freshworks
New research reveals over half of UK Gen Z workers consider artificial intelligence essential in their roles, with 92% actively using AI in daily tasks.
Nishant Arora named SVP of marketing at Netcore Cloud
Wed, 19th Feb 2025
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saas
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cx
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martech
Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.
Freshworks reports 22% rise in Q4 revenue to USD $194.6m
Thu, 13th Feb 2025
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firewalls
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network security
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cx
Freshworks has unveiled impressive Q4 results, with revenues reaching USD $194.6 million, marking a 22% increase year-on-year and signalling robust growth.
Freshworks appoints Subramanian to lead product management
Wed, 5th Feb 2025
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crm
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data protection
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cx
Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.
AI use in Aussie workplaces rises, boosting productivity
Fri, 20th Dec 2024
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ai
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freshworks
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work-life balance
New research reveals that daily AI use among Australian employees has surged from 18% to 27%, aiding productivity but highlighting slow adoption challenges.
UK employees increasingly favour AI in the workplace
Tue, 17th Dec 2024
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hcm
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productivity
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customer service
A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Tue, 3rd Dec 2024
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saas
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cx
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martech
Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.
UK employees lead Europe in AI workplace adoption
Fri, 29th Nov 2024
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hcm
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ai
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productivity
UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.
Freshworks launches Freddy AI Agent for service efficiency
Wed, 30th Oct 2024
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Fri, 25th Oct 2024
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
Freshworks launches Freddy AI agents for swift deployment
Thu, 24th Oct 2024
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uc
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digital transformation
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cx
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Kula launches AI-driven recruitment platform for global market expansion
Fri, 20th Sep 2024
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hcm
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ai
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payment technologies
Kula launches the first hiring platform with advanced AI, aiming to revolutionise recruiting by personalising and automating every step of the process.
e6data secures USD $10M to revolutionise data intelligence costs
Wed, 18th Sep 2024
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storage
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hyperscale
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martech
e6data secures USD $10 million in Series A funding led by Accel to disrupt data intelligence pricing, aiming to halve analytics costs and boost performance fivefold.
Murali Swaminathan named Chief Technology Officer at Freshworks
Wed, 4th Sep 2024
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hcm
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casb
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sony
Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.
Rocketlane secures USD $24 million Series B funding for CRM platform
Wed, 17th Jul 2024
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saas
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crm
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freshworks
Rocketlane has raised USD $24 million in Series B funding to enhance its AI-driven CRM platform, aiming to revolutionise client project delivery.
Freshworks report highlights strong AI adoption in APAC workplaces
Wed, 10th Jul 2024
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ai
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ai models
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workplace
Freshworks' Global AI Workplace Report reveals that 55% of employees globally are using AI tools, with 70% in APAC region using AI weekly.
Freshworks appoints Ian Tickle as VP for Europe expansion
Thu, 4th Jul 2024
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martech
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oracle
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adobe
Freshworks has named Ian Tickle as Senior VP and General Manager for Europe, tasking him with driving the company’s expansion across the continent.