Incident management stories

Atos wraps up its first three-year spell as UEFA men’s IT partner, capping the cycle with incident-free support for Futsal EURO 2026.

A nationwide call has opened for novel antennas to turn emergency vehicles into rugged mobile Wi‑Fi hubs when normal networks fail.

ORCA Opti touts defensible AI, rapid global expansion and a 2027 IPO as it targets regulated markets and warns most AI startups will fail.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

Genetec adds AI-driven search and case tools to Security Centre SaaS, promising to cut multi-site video investigations from hours to minutes.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

NeuBird AI’s agentic SRE platform autonomously resolved 230,000 alerts in a year, saving 12,000 hours and USD $1.8 million in costs.

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.

Gartner names Komodor a Representative Vendor in its AI SRE tooling guide, as it predicts 85% of enterprises will adopt such tools by 2029.

Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.

Forrester warns firms chasing AI hype risk failure and rising costs if weak IT foundations, governance and data are left unresolved.

NeuBird AI appoints Venkat Ramakrishnan president and COO to scale its agentic AI SRE platform and expand global commercial operations.

Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.

The UK’s Cyber Security and Resilience Bill puts GRC at the core of business, demanding real-time oversight, resilience and accountability.

Motorola launches AI Assist Suites to cut admin and language delays for 911 call handlers and frontline officers, promising faster responses.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.

New Relic data links use of its AI observability tools to 27% less alert noise, 25% faster fixes and up to fivefold higher deployment rates.

Komodor hires a new CFO and elevates its people chief to steer global expansion of its AI-driven site reliability engineering platform.

AI agents surge into big business with scant oversight, leaving governance, security and trust frameworks struggling to keep pace.