Business Intelligence / BI
Digital Transformation / DX
Insurance stories - Page 1
How modern technology solutions help insurers provide a better customer experience
In a market that values hyper-personalisation over all else, the importance of customer experience (CX) and user experience (UX) has proven to be what matters most to the public.
Insurance market undergoing huge digital disruption
“As traditional insurers expand their ecosystems to remain competitive, they must increasingly consider the value achievable through trusted partners, including BigTechs, InsurTechs and non-traditional players."
Why SOC 2 is critical to protect Australian insurance customers
As insurers continue to amass private data from millions of Australians, it's important that they demonstrate system and organisational controls (SOC) reporting.
Cyber-insurance or self-insurance: how businesses can recover from ransomware attacks
Putting the right infrastructure solutions in place will help businesses reduce their risk profile by ensuring backups are protected from attack.
Case study: rapidMATION automates DKG's 'future-ready' business
DKG had two goals: to create exceptional customer experiences and employee opportunities; and to build a business that is more competitive and future-ready.
Financial services and insurance businesses survive challenges thanks to DevOps
While 2020 was one of the most challenging years for every business, those in financial services and insurance have fared better than most.
Webinar: What’s ahead for CFOs in financial services & insurance
Join Sage and IBISWorld experts as they share their experiences and what the life of a CFO will look like going forward.
Cyber attacks worsening among Australian businesses, costing economy $1 billion a year
"Cybercrime is becoming increasingly sophisticated and is harming more and more Australians each day."
AI revolutionising insurance and finance services in New Zealand
Artificial Intelligence is said to be one of the most revolutionary forces for the insurance and financial trades in New Zealand, according to a new report by the AI Forum of New Zealand.
Aussie workers struggling to switch off while on holiday
A new survey has found Australian workers are struggling to disconnect while on vacation
Interview: TAL Australia's journey to successful CRM
At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.
IntegrationWorks transform FMG's rural insurance processes
New Zealand rural insurer Farmers Mutual Group (FMG) has upgraded its digital programme in an effort to provide improved customer services and to leverage business opportunities.
Why many insurance tech companies want to improve CX
New technology is helping to create improved products, according to a new Kiwi report.
Vero study: Women run larger SMBs; and they're more worried too
Women are more likely to run larger SMBs, but they’re also more worried, more stressed, and less likely to use an insurance broker for their business than male SMB owners.
Insurers struggling to keep pace with drone and e-bike tech
If you own an e-bike or a drone and expect them to be covered by your current home contents insurance policy, it might pay to check the fine print.
Cove trials insurance purchases via Facebook Messenger chatbot
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
Insurtech a win-win for insurers and customers, expert says
“The insurance sector is also testing new technologies to better assess or manage their risks," comments InsurTech chair Jason Roberts.
ANZ and IBM developing blockchain solution for insurance industry
“As a ‘single source of truth’, it will provide greater visibility throughout the process, remove uncertainty and help make response times faster."
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.
System integrator Equisoft attains Oracle Insurance Policy specialisation
Equisoft is currently working with 20 insurers on Oracle Insurance Policy Administration integration projects.
Dimension Data helps insurance company upgrade data center
“Our previous network constantly suffered from severe downtime despite us spending a significant sum on maintenance costs."
Chubb includes cyber insurance as part of new SME offering for Australians
"Not only will it cover all the typical exposures small business owners face in their day-to-day operations but it will also cover emerging risks."
Health insurer nib trials AI customer service agent Frankie
Frankie will be able to provide instant responses to a variety of common enquiries to nib’s new product range including benefits available.
Business interruption - now a costly claims business for insurance companies
Business interruption is now being claimed by organisations as part of revenue lost due to natural disasters.