ITSM / IT service management stories
Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
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paas
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cloud services
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ai
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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saas
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solarwinds
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itsm
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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ml
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ai
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itsm
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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app development
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low-code
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itsm
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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network infrastructure
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network management
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martech
“The survey clearly reveals that traditional IT needs to transform itself in the post-pandemic world to cater to the new realities in the workplace."
Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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fintech
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finance, leasing & rental
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itsm
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
Empired wins $59M, multi-year contract with Water Corporation
Wed, 2nd Feb 2022
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it infrastructure
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empired
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itsm
"This strategic partnership with Empired will focus on innovative solutions to provide the best experience for our people from anywhere, anytime, across the State to ensure we can deliver great value to our customers."
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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manageengine
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servicedesk plus
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gartner
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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virtualisation
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citrix systems
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itsm
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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it services
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itsm
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lumify
A handy guide for professionals explaining how existing certifications translates to the new syllabus.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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itsm
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update
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ivanti
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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martech
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itsm
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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wfh
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manageengine
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itsm
"The pandemic has brought IT organisations to the front line from the back office overnight."
IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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contact centre
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wfh
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it services
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
Axios Systems bolsters University of Canterbury's IT service management
Thu, 26th Mar 2020
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it services
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itsm
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axios systems
“The Axios Systems team had clearly addressed the requirements set out in our RFP Documentation. Not only did they answer the question of assyst’s capability, but also commented on how we could expand the use of the same functionality in the future phases of our implementation."
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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manageengine
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itsm
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zoho
ManageEngine has announced general availability of new enterprise service management (ESM) capabilities within its on-premise version of ITSM solution, ServiceDesk Plus.
Interview: Ivanti 'gets serious' about Kiwi market
Fri, 8th Sep 2017
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cybersecurity
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landesk
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itsm
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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crm
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martech
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webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
Fri, 21st Apr 2017
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devops
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project management
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cybersecurity
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
Moving from blame to predictability – Service Modelling
Fri, 9th Oct 2015
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cloud services
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itsm
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naming conventions
Director of KKC and IT Consultant, Grant Scurrah has the solution to the “blame game”.
Is SIAM the white knight for IT service management?
Fri, 11th Sep 2015
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itsm
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telsyte
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siam
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
The Global Financial Crisis was bloody good for business – Ipswitch
Tue, 5th Mar 2013
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network infrastructure
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network management
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sdn
Shocked, horrified and broke thanks to the global financial crisis? Not if you’re tools vendor Ipswitch, which reckons the snazzily-TLA’d blowout was good for business.
CIO? You need to get radical, dude
Mon, 4th Feb 2013
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itsm
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servicenow
It’s pretty hard to get excited about IT service management, mainly because it isn’t that thrilling...
What keeps CIOs awake at night?
Tue, 18th Sep 2012
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idc
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itsm
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cios
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.