Knowledge Management stories
47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
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productivity
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workplace
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gartner
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
Syniti updates Knowledge Platform with cloud-based version
Fri, 6th May 2022
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cloud services
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digital transformation
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software update
Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.
Zoho Corp launches new e-learning tool, TrainerCentral
Fri, 22nd Apr 2022
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edutech
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e-learning
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online courses
"TrainerCentral offers all the necessary tools to build a website, set up a business, and create online courses, giving our trainers time to focus."
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Mon, 5th Jul 2021
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microsoft
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events
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retail
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
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document management
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ecm
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printing
Inefficient document workflows are leading to fragmented, repetitive tasks that are stressing employees out and may even have an impact on how many people walk off the job.
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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contact centre
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oracle
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sap
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
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māori
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maori education
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knowledge management
NPM says the platforms are also designed to deliver innovation in significantly challenging research areas.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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microsoft
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ml
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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ml
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it automation
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ai
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
An exceptional customer experience is crucial to establishing a powerful brand reputation.
A loyal customer
Mon, 1st Feb 2010
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idc
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smb
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knowledge management
In monetary terms, IDC figures show the potential small business market (1-99 employees) for IT vendors in New Zealand is expected to reach $NZ1.07 billion in 2009.
So you’ve been asked to do an interview
Fri, 1st Sep 2006
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interview
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knowledge management
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media
Listen up: Here are five questions you have to answer before you open your mouth for an interview.