Business Intelligence / BI
Digital Transformation / DX
Knowledge Management stories
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Nitro report suggests poor document workflows hurt knowledge workers
Inefficient document workflows are leading to fragmented, repetitive tasks that are stressing employees out and may even have an impact on how many people walk off the job.
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Ngā Pae o te Māramatanga empowers Māori cultural research
NPM says the platforms are also designed to deliver innovation in significantly challenging research areas.
Insurance systems provider EIS partners with Microsoft Bot Framework
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
An exceptional customer experience is crucial to establishing a powerful brand reputation.
A loyal customer
In monetary terms, IDC figures show the potential small business market (1-99 employees) for IT vendors in New Zealand is expected to reach $NZ1.07 billion in 2009.
So you’ve been asked to do an interview
Listen up: Here are five questions you have to answer before you open your mouth for an interview.