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Knowledge Management Stories - Page 11

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Knowledge Management stories

What a stressed market taught me about marketing
Software-as-a-Service

What a stressed market taught me about marketing

In a fatigued legal tech market, one marketing chief found that quiet empathy and mission, not louder features, turned clients into loyal advocates.

By Cynthia Gumbert • 5 min read • Fri, 6th Mar 2026
Ivo opens London, New York hubs amid rapid AI growth
Digital Transformation

Ivo opens London, New York hubs amid rapid AI growth

Legal AI firm Ivo opens London and New York offices and plans to triple headcount, after 600% annual recurring revenue growth.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
Knowledge equity in the age of AI: Moving from gatekeeper to orchestrator
Customer Relationship Management

Knowledge equity in the age of AI: Moving from gatekeeper to orchestrator

As AI shifts from automating tasks to shaping decisions, leaders must share expertise generously to orchestrate, not gatekeep, knowledge.

By Kylie Harker • 4 min read • Thu, 5th Mar 2026
Automate the tasks, elevate leaders: The case for human-centered AI
Unified Communications

Automate the tasks, elevate leaders: The case for human-centered AI

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

By Afshaan Jiwaji • 3 min read • Wed, 4th Mar 2026
Why the future of maintenance depends on women - and AI that learns from them
Manufacturing

Why the future of maintenance depends on women - and AI that learns from them

Maintenance's future hinges on bringing more women into the trades and building AI that learns from their full range of expertise.

By Candi Robison • 4 min read • Tue, 3rd Mar 2026
The AI infrastructure trap: Why your 'AI-ready' project may already be obsolete
Digital Transformation

The AI infrastructure trap: Why your 'AI-ready' project may already be obsolete

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

By Fabio Straessle • 4 min read • Mon, 2nd Mar 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Notion unveils Custom Agents to automate team workflows
Software-as-a-Service

Notion unveils Custom Agents to automate team workflows

Notion rolls out Custom Agents, AI teammates that automate recurring workflows for Business and Enterprise users in a public beta launch.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
AI shapes RFP proposal teams as revenue pressure grows
Digital Transformation

AI shapes RFP proposal teams as revenue pressure grows

Rising RFP volumes are stretching proposal teams, leaving bids unfinished and exposing B2B services firms to mounting revenue risk.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026
How to hike the chasm from AI hype to reality in customer experience
Data Protection

How to hike the chasm from AI hype to reality in customer experience

Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.

By Brad Murdoch • 9 min read • Wed, 25th Feb 2026
One million professionals now rely on CoCounsel AI
Data Protection

One million professionals now rely on CoCounsel AI

One million professionals across 107 countries now use Thomson Reuters' CoCounsel AI, as the tool spreads through tightly regulated sectors.

By Mark Tarre • 4 min read • Wed, 25th Feb 2026
AND Digital, HowNow halve curation time, revamp onboarding
Digital Transformation

AND Digital, HowNow halve curation time, revamp onboarding

AND Digital taps HowNow to centralise learning, halving content curation time and cutting onboarding admin by 80% across its workforce.

By Sofiah Nichole Salivio • 3 min read • Wed, 25th Feb 2026
Potpie AI raises USD $2.2m to map massive codebases
Open source

Potpie AI raises USD $2.2m to map massive codebases

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
Hyland expands AI agents to boost enterprise workflows
Data Protection

Hyland expands AI agents to boost enterprise workflows

Hyland expands AI agents and content tools to accelerate workflow automation, tackle unstructured data and unify access across repositories.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
RingCentral taps OpenAI to power live AI voice calls
Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026

Stories from Other Regions

Knowledge Management stories

IWD 2026: Why #GivetoGain Is the antidote to the 'knowledge is power' myth
Unified Communications

IWD 2026: Why #GivetoGain Is the antidote to the 'knowledge is power' myth

This International Women's Day, #GivetoGain urges tech leaders to swap hoarding knowledge for sharing it, unlocking real power and progress.

By Rebecca Taylor • 5 min read • Thu, 5th Mar 2026
How intentional AI adoption is reshaping marketing and sales in tech
Digital Transformation

How intentional AI adoption is reshaping marketing and sales in tech

Deliberate AI adoption is transforming tech marketing and sales, with women leaders driving cultural shifts that unlock new performance gains.

By Ashleigh Becker • 4 min read • Tue, 3rd Mar 2026