The Ultimate Guide to Managed Services
2023 edition
Overview
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary expertise often outsource this specialised field to an expert which provides the technology, guidance and recommendations, support and maintenance required. This is a Managed Services engagement, with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the service provider bills only for work done. The MSP model incentivizes preventative maintenance and is especially popular for mid-sized organisations.
Expert columns

By Gregg Lalle of ConnectWise
Three top tips to prepare MSPs for the future
Last month

By Martin Zugec of Bitdefender
A deep dive into a Corporate Espionage operation
Tue, 4th Oct 2022

By Steve Cochran of ConnectWise
MSPs: You can’t manage what you can’t see
Mon, 18th Jul 2022

By Brad Rosairo of BitTitan
How to achieve your monthly recurring revenue goals
Wed, 29th Jun 2022

By Brad Rosairo of BitTitan
Why tenant consolidation is critical to cloud success
Thu, 12th May 2022
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Discussing Network Management
Exclusive: DC220 to aid Fastrack expansion in New Zeala...
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Discussing Cloud
Exclusive: Green Light bolsters presence in NZ's IT ser...
Thu, 24th Nov 2022

Discussing Software
Exclusive: Park Place Technologies on the importance of...
Wed, 24th Aug 2022
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