Artificial Intelligence (AI) is deployed for many different use cases in a variety of sectors, delivering untold business benefits to enterprises.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

Decades of research have led to rapid progress in AI. Google has announced three new ways people are poised to benefit.

NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.

Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.

Cyara has unveiled new chatbot testing features with the latest release of Cyara Botium, creating a solution for comprehensive, automated chatbot testing and assurance.

Classifying documents or messages constitutes one of the most fundamental Natural Language Understanding functions for business artificial intelligence.

H2O.ai announces H2O Hydrogen Torch, a deep learning training engine that makes it easy to make no-code image, video and natural language processing models. 

Chatbots are slowly taking over more business sectors, with the pandemic accelerating an increase in chatbot software solutions to help meet the demands of workplaces.


With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace. 

“We now have a once-in-a-generation opportunity to turn this moment of truth for technology into a moment of trust."

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.

Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.

Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.

Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.

Quanton partners with ABBYY to provide Kiwi organisations content intelligence in process automation.

Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.

How marketers can sort through the hype and manage the AI customer experience.

UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.