Embracing new tools in CX to revolutionise the digital customer journey
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Europcar adopts NICE CXone to standardise global customer service
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
NICE named Technology Leader by QKS for Customer Journey Analytics
Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.
Club Med enhances global operations with implementation of NICE CXone
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.
NICE named ‘Exemplary Leader’ in contact centre suites
NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.
NICE leads WFM market for the ninth consecutive year
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
NICE CXone Summer 2023 release to deliver CX at scale
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
NICE crowns top innovators with CX Excellence Awards
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
Channel selection: Essential for a successful customer experience strategy
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
NICE named a leader in 2023 Frost & Sullivan report
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
Key factors to look for in a Customer Experience Software
Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
NICE launches next big leap of CX platform Enlighten
NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
NICE comes out on top of QKS's workforce engagement management report
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner names NICE Customers Choice in 2023 Peer Insights
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE announces the spring 2023 release of AI-powered CXone
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester names NICE Contact Centre as a Service Leader
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
CXone used by more than one million agents and supervisors
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
NICE chosen to support health experiences for NZ public
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop implements NICE CXone to transform customer experience
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.