NPS stories - Page 2
SourseAI bags $3m in Series A funding to expand AI telecoms platform
Thu, 7th Dec 2023
#
uc
#
financing
#
nps
Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.
Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
#
cx
#
martech
#
partner programmes
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
#
cx
#
martech
#
software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
#
crm
#
uc
#
cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
#
crm
#
uc
#
fintech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
#
virtualisation
#
crm
#
cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
Why businesses should combine NPS with analytics
Wed, 13th May 2015
#
uc
#
data analytics
#
martech
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.