Pegasystems stories - Page 2
Pegasystems announces new app-building software
Pega launches Pega Express, pioneering a low-code development method in their Platform.
Customer service reps tired of not having the right tools - Pega
Survey finds customer service reps hindered by poor tech, crave efficient tools.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Pegasystems boosts cloud agility, backing Kubernetes for top-tier cloud hosts, elevating client freedom.
Infosys selected to update Aussie welfare entitlement system
Infosys to revamp Oz welfare with Services Australia, enhancing policy agility.
Gartner recognises Pega in low-code application platforms report
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
26% of leaders still “support fax as a communication channel”
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Australian businesses struggling with robotic automation
Aussie firms hail robotic automation but trail in adoption, reveals Pegasystems' survey.
Forrester names Pega leader in digital process automation
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
Pegasystems now ten-time Leader in CRM Magic Quadrant
Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.
Pega launches Enterprise Low-Code Factory
Pegasystems unveils Enterprise Low-Code Factory, enabling staff to craft compliant software easily.
Forrester: Pegasystems a Leader in real-time interaction management
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Pegasystems' acquisition boosts analytics capabilities
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
Chatbots still too dumb to get the job done
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
Artificial intelligence is here to disrupt industries. Are we ready?
AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.
Study: Focusing on risk aversion? It may be doing you more harm than good
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
Pegasystems: Making the art of selling smarter with AI
Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.
New IT training initiative targeting 1m people launched by World Economic Forum
The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.
Execs believe AI and robotics could change workplace for the better - study
Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.
Pega, AU Govt. and Canberra uni form dream team for tertiary students
Aussie student bound for US to join Pega's tech training before pivotal IP Australia role.
Exclusive interview: What happens when artificial intelligence is racist?
So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.
New T-Switch helps businesses mitigate risk from AI
Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.
Pegasystems to deploy automation solution for IP Australia
The solution will aim to improve overall customer experience by automating business processes for the government agency.
Marketing campaigns get smart: New solution combines AI & consulting services
As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.
Pegasystems announces AWS integration in customer service solution
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.