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Process automation stories

Google sets out 20-question framework for AI agents
DevOps

Google sets out 20-question framework for AI agents

The framework aims to help IT leaders control security, governance and costs as agent-based systems move from pilot projects into production.

By Sean Mitchell • 5 min read • Last month
Archaic payment processes costing SMEs time and money
Digital Transformation

Archaic payment processes costing SMEs time and money

Australian SMEs are missing working capital gains as manual invoicing and EFTs leave payments slower and less secure.

By David Shilovsky • 7 min read • Last month
Open Point buys Converlens to boost public sector engagement
Software-as-a-Service

Open Point buys Converlens to boost public sector engagement

Councils and planners will get a single system for consultation data as the deal links engagement software with analytics amid rising scrutiny.

By Sean Mitchell • 4 min read • Last month
Newgen names Tarun Nandwani chief executive officer
Software-as-a-Service

Newgen names Tarun Nandwani chief executive officer

The software group is sharpening its global growth push as Tarun Nandwani takes the top job and Pramod Kumar gets a new role.

By Joseph Gabriel Lagonsin • 4 min read • Last month
A Guide for Procurement Leaders: Why Building Your Own Sourcing AI Isn't Worth the Wait
Software-as-a-Service

A Guide for Procurement Leaders: Why Building Your Own Sourcing AI Isn't Worth the Wait

Procurement teams risk 17-month delays and failed builds if they try to create sourcing AI in-house, the white paper warns.

By Paul Fox • 3 min read • Last month
SpeakUp launches Sienna Insights for compliance teams
Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Nextcloud launches global partner scheme for app vendors
Software-as-a-Service

Nextcloud launches global partner scheme for app vendors

Customers could soon get thousands more workplace apps as Nextcloud seeks to lift its store from 600 to 6,000 within a year.

By Sean Mitchell • 4 min read • Last month
Explorance launches AI model to analyse NSS feedback
Data Protection

Explorance launches AI model to analyse NSS feedback

Universities may cut weeks of manual coding as a new system sorts thousands of free-text NSS comments into themes, sentiment and recommendations.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • Last month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • Last month
Grocery marketers struggle as campaign volumes surge
Software-as-a-Service

Grocery marketers struggle as campaign volumes surge

Missed promotion windows are costing grocery retailers up to EUR €50,000 as campaign production outpaces manual workflows.

By Sofiah Nichole Salivio • 4 min read • Last month
Aily Labs teams up with AWS on enterprise AI agents
Software-as-a-Service

Aily Labs teams up with AWS on enterprise AI agents

Large enterprises can now buy Aily's AI decision agents via AWS Marketplace, cutting procurement friction and deployment time to as little as one day.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gartner sees finance talent shift towards digital skills
Data Analytics

Gartner sees finance talent shift towards digital skills

Automation could shrink entry-level finance roles as Gartner says 20% of firms will pour all talent spend into advanced digital skills by 2028.

By Sean Mitchell • 4 min read • Last month
Gartner warns agentic AI threatens $234bn SaaS spend
Software-as-a-Service

Gartner warns agentic AI threatens $234bn SaaS spend

Enterprise buyers could shift billions from seat licences as agentic AI is set to undercut up to 20% of SaaS spending by 2030.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

WealthAi & Flanks join forces on wealth data platform
Software-as-a-Service

WealthAi & Flanks join forces on wealth data platform

Wealth managers could cut manual reconciliation as the tie-up gives access to data from more than 650 financial institutions in one system.

By Karen Joy Bacudo • 4 min read • Last month
UK firms prefer pre-built AI agents over custom code
Software-as-a-Service

UK firms prefer pre-built AI agents over custom code

Rising token costs are pushing UK businesses towards ready-made AI agents, as fresh research shows they value speed over bespoke development.

By Sofiah Nichole Salivio • 3 min read • Last month
Tensor marks 40 years of sales director Rob Cochrane
Digital Transformation

Tensor marks 40 years of sales director Rob Cochrane

The veteran sales chief says biometrics and payroll integration have reshaped workplace systems since he joined Tensor in 1986.

By Joseph Gabriel Lagonsin • 7 min read • Last month
Verizon programme helps Florida optician grow revenue
Digital Transformation

Verizon programme helps Florida optician grow revenue

The Florida optical shop lifted revenue by 16% after owner Lea Agramonte used free training to tighten budgets and adopt digital tools.

By Mark Tarre • 5 min read • Last month